Product Solutions Engineer, gTech Ads Customer Experience, LCS Japan

掲載中・1日前に確認

給与: 記載なし
勤務地: 東京都
休日: 記載なし
雇用形態: 記載なし

どんな仕事かAIによる生成

Google の広告主、代理店、パートナーや営業チームからの問題を調査・解決し、複雑な技術課題やエスカレーションに対応します。データ分析を通じて改善機会を特定し、製品・技術・業務プロセスの改善プロジェクトを実行します。Google の広告主や製品・エンジニアリング・営業チームなどと連携し、製品に関する問い合わせの窓口を担います。

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この求人に応募

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応募資格

必須

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
5 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
5 years of experience with 2 or more of the following: web tech, data/big data, systems admin, machine learning, networking, Kubernetes, Oracle, SAP.
Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
Ability to communicate in Japanese and English fluently to interact with internal and external stakeholders.

歓迎

4 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience troubleshooting Google Ads Search campaigns, smart bidding, performance max Search components, search query matching, or Google Ads scripts/APIs.
Background in online advertising or digital marketing in a technical or customer-facing support capacity.
Demonstrated ability to analyze complex datasets (e.g., using SQL, internal dashboards, or spreadsheets) to identify operational trends and influence product/process decisions.
Knowledge of SQL, expertise in data and insights.
Proven project management capability, including managing workstreams, scoping deliverables, and coordinating across cross-functional teams.

募集要項最終確認 10/22

職種: カスタマーエンジニア
雇用形態: 記載なし
給与: 記載なし
勤務地: Tokyo, Japan
働き方: 記載なし
経験年数: 5年以上
学歴: 大学卒業以上
選考の流れ: In most instances, this position requires in-person interviews as part of the hiring process.
掲載日: 2026/10/21 00:49（2日前）
最終確認: 2026/10/22 22:01（1日前）

仕事内容

仕事の内容

Prioritize and deliver outstanding customer service, troubleshooting and resolving issues from sales teams and Google's advertisers, agencies and partners.
Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
Analyze data and insights to identify systemic improvement opportunities; own and execute projects to lead improvements in product, technology, operational process and customer awareness.
Engage with Google advertisers, product, engineering, and sales teams, agencies, and partners to build strong relationships and foster collaborative problem-solving.
Act as a primary point of contact for product-related inquiries, demonstrating a deep understanding of product functionalities and best practices.

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