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東京都のカスタマーエンジニアの求人181件応募資格・募集要項・仕事内容を見る
BAU Support Service Lead (bilingual)
- 給与
- 記載なし
- 勤務地
- 東京都
- 休日
- 記載なし
- 雇用形態
- 正社員
どんな仕事かAIによる生成
Lead Application Management Services (AMS) and production support operations across multiple applications and services. Own service delivery performance, operational governance, stakeholder communications, and continuous service improvement. Lead onsite, offshore, and nearshore support teams for a major insurance company in Japan.
この求人に応募
応募資格
必須
- 8-12+ years of experience leading Application Management Services (AMS) and Application Support engagements within enterprise environments.
- Strong client-facing experience with Japanese stakeholders, including executive-level communication and relationship management.
- Proven experience managing global delivery models involving onsite, offshore, and distributed support teams.
- Strong expertise in ITIL-based Service Management and support operations.
- Hands-on experience managing Incident, Problem, Change, and Service Request Management processes.
- Proven track record of driving service excellence while meeting or exceeding SLA and KPI commitments.
- Experience conducting Root Cause Analysis (RCA) and implementing production support governance frameworks.
- Strong stakeholder management, escalation management, and communication skills.
- Experience managing operational risks, service improvements, and support process optimization initiatives.
- Strong understanding of application support lifecycles, release management, service transition, and operational governance.
歓迎
- Experience within the Banking, Financial Services, and Insurance (BFSI) sector, particularly the Insurance domain.
- Exposure to Azure Data Platform, Azure services, SQL Server, and cloud-based enterprise applications.
- Experience supporting Data & Analytics platforms, data integration solutions, and business-critical production environments.
- Experience managing large-scale support teams and multi-vendor delivery ecosystems.
- Strong understanding of monitoring tools, DevOps practices, automation frameworks, and operational analytics.
- ITIL Foundation, ITIL Intermediate, or higher-level certifications.
- Agile/Scrum certifications and experience working in Agile or DevOps-driven environments.
- Exposure to AI-enabled service management tools, intelligent automation, and predictive support capabilities.
募集要項最終確認 10/22
- 職種
- カスタマーエンジニア
- 雇用形態
- Permanent
- 役職
- BAU Support Service Lead
- 給与
- 記載なし
- 勤務地
- 東京都Tokyo
- 働き方
- 記載なし
- 経験年数
- 8年以上
- 掲載日
- 2026/10/21 12:20（2日前）
- 最終確認
- 2026/10/22 20:49（1日前）
仕事内容
Background
- This opportunity is related to a strategic Data Platform and Infrastructure Managed Services engagement for a major insurance company in Japan. Capgemini is building a dedicated bilingual team to support data platform operations, stakeholder management, service delivery, and collaboration between local business users and global delivery teams. As the client continues to modernize its data landscape, we are hiring several bilingual professionals across leadership, service management, business analysis, and technical domains.
Key Responsibilities
- Lead and manage Application Management Services (AMS) and production support operations across multiple applications and services.
- Own service delivery performance, ensuring adherence to agreed SLAs, KPIs, and operational commitments.
- Drive Incident, Problem, Change, and Service Request Management processes to maintain service stability and business continuity.
- Lead Root Cause Analysis (RCA) activities and establish effective production support governance frameworks.
- Drive Problem Management initiatives to identify, track, and eliminate recurring issues through permanent corrective actions.
- Monitor service performance, analyze operational trends, and implement continuous service improvement initiatives.
- Identify and implement opportunities for automation, process optimization, and AI-assisted support capabilities to improve efficiency and reduce operational overhead.
- Conduct regular service reviews and provide operational reporting to business and IT leadership teams.
- Manage stakeholder communications, escalations, and customer expectations while ensuring high levels of client satisfaction.
- Collaborate with development, infrastructure, and business teams to ensure seamless transition of applications from project delivery into ongoing support.
- Ensure compliance with operational standards, security requirements, audit controls, and organizational governance policies.
- Support and promote Agile, Scrum, ITIL, and traditional service delivery methodologies across support engagements.
- Lead onsite, offshore, and nearshore support teams to ensure effective service delivery and operational excellence.
この求人は、キャップジェミニ株式会社の採用ページの内容をAIが読み取って整理したものです。応募の前に採用ページの原文を確かめてください。データの集め方企業サイト
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応募はキャップジェミニ株式会社の採用ページで受け付けています。このページは採用ページの掲載内容をもとに構成しているため、最新の応募条件は募集元でご確認ください。
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