Customer Success Management (Banking Solution)

掲載中・1日前に確認

給与: 記載なし
勤務地: 東京都
休日: 記載なし
雇用形態: 記載なし

どんな仕事かAIによる生成

Customer Success Management works with Banking clients to deepen engagement and increase the use of Moody’s products and data in their workflows. The role develops engagement plans, supports customer adoption and executive engagement, and partners with Sales, Product, Research and other internal teams. It also leads customer events and coordinates case studies and other collateral.

応募資格・募集要項・仕事内容を見る

この求人に応募

給与記載なし

募集元で応募するムーディーズジャパン株式会社の採用ページへ

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応募資格

必須

Skills and Competencies
- Fluent in Japanese and English
- Minimum of 5 years of experience working in banking or financial services industries
- Prior experience in client-facing role required, including Customer Success Manager, Consultant, Banking Relationship Manager, Bank Lender or Sales Specialist position
- Ability to build relationships at all levels with clients/prospects and the internal organization
- Demonstrate ability to work in a collaborative team environment
- Have a good understanding of product-related requirements, analysis, methodologies and software industry
- Excellent written & verbal communication skills and presentation skills
- Self-starter willing to roll up sleeves to create required content or make necessary viable customized offerings for customers
- Be able to operate relatively independently
- Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use.
Undergraduate (e.g., Bachelor’s degree) required

歓迎

Skills and Competencies
- Understanding of banking industry – regulation, origination and risk practices (Credit Modeling & Assessment, Credit Portfolio Management (Risk and CPM), Stress Testing and Impairments Modeling and governance, Regulatory requirements (Lending, Banking Compliance, KYC, Solvency 2, IFRS 9, etc.) highly desirable
- Additional language skills desirable
Graduate/second-level degree preferred

応募について

If you are excited about this opportunity but do not meet every single requirement, please apply!

募集要項最終確認 10/16

職種: カスタマーサクセス
雇用形態: 記載なし
採用区分: Experienced Hire
役職: Associate Director
給与: 記載なし
勤務地: Tokyo, Japan
働き方: 記載なし
経験年数: 5年以上
学歴: 大学卒業以上
掲載日: 2026/10/11 20:25（6日前）
最終確認: 2026/10/16 18:34（1日前）

仕事内容

Responsibilities

Customer Success Management is critical to our short-term and long-term profitability as an organization.
Gather information on customer use of Moody’s solutions including Risk, Finance and Lending solutions as well as KYC and Data solutions and communicate to internal partners (product, research, sales, advisory services and client support) to build engagement strategy
Proactively and effectively conduct discovery and understand the client’s objectives and priorities
Anticipate customer needs by offering new insights and ongoing engagement with direction
Identify best practices around solution application to solve customer problems based on jobs to be done (different user needs)
Possess necessary expertise and confidence to conduct meetings independently
Develop and manage engagement plan to deepen interactions with each customer, resulting in stronger use of our products and data embedded in the client’s Banking workflows
Partner with Sales to proactively manage client engagement to drive account loyalty including, maintaining health scores to reflect risk assessments and forecast full year churn rates
Partner with Sales to maintain engagement risk scores to identify customers with little to no engagement
Learn and share industry best practices with stakeholder groups
Partner with Sales on Executive Outreach campaigns (Roundtables, Customer Forums, Executive Updates)
Serve as a trusted advisor to the client enabling discussions of business priorities rather than product
Partner closely with an internal stakeholder team across Sales and the business domain to support the customer journey across user adoption and executive engagement
Strong communicator who can translate business needs and demonstrate solution value
Channel customer feedback to Moody’s development teams
Partner with Product and Research to communicate new product developments to customers
Relationship builder who empathizes with every aspect of the customer experience and ensures continuity in the customer journey
Coordinate development of case studies, success stories and other collateral to highlight the benefits of our solutions externally and internally
Lead preparation and delivery of summits, user groups and webinars
Advocate for customer community-building events

About the Team

In the Banking group, we help financial institutions make important decisions about their business, particularly when they are providing loans, managing risk, or conducting financial planning for the future of their institution. We do this with our innovative software and reliable analytics, helping them understand how to do their job better through training, learning solutions and advisory services. We are a dedicated team of experts in technology and financial analytics who understand what our clients need.

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