Customer Success Management Associate

掲載中・1日前に確認

給与: 記載なし
勤務地: 東京都
休日: 記載なし
雇用形態: 記載なし

どんな仕事かAIによる生成

The Customer Success Mgmt Associate serves as a customer advocate, empowering clients to achieve their goals using Moody’s View solutions and derive ongoing value from the relationship. The role leads the post-sales client lifecycle, collaborates with sales teams and internal stakeholders, maps the customer journey, and provides strategic guidance and product insights.

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応募資格

必須

Skills and Competencies
- 1–3+ years of experience in direct business-to-business client-facing roles, ideally within commercial data, analytics, regulatory, or finance industries
- Understanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, and credit risk use cases
- Excellent verbal and written communication skills (fluent in both Japanese and English), including the ability to deliver high-level presentations and detailed product demonstrations
- Strong ability to work independently and collaboratively in a team environment with keen attention to detail
- Strong understanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, and credit risk use cases
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
Undergraduate/first-level degree (e.g., Bachelor’s degree) in Business, Economics, Finance, Marketing, or a related field

求める人物像

We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

応募について

If you are excited about this opportunity but do not meet every single requirement, please apply!

募集要項最終確認 10/16

職種: カスタマーサクセス
雇用形態: 記載なし
採用区分: Experienced Hire
給与: 記載なし
勤務地: Tokyo, Japan
働き方: 記載なし
経験年数: 1年以上
学歴: 大学卒業以上
掲載日: 2026/10/11 20:25（6日前）
最終確認: 2026/10/16 18:34（1日前）

仕事内容

Responsibilities

Customer Success is vital to our organizational goals. We succeed when our clients derive lasting value from our solutions and services. We are seeking a Customer Success Mgmt Associate to serve as a customer advocate, empowering clients to achieve their goals using Moody’s View solutions. This role takes a proactive, strategic approach to ensure mutual success for both clients and Moody’s Analytics.
You will collaborate with sales teams and internal stakeholders to develop client strategies, map the customer journey, and enhance the overall customer experience. The role also involves continuous assessment of client health and providing strategic guidance and product insights.
Act as a customer advocate, ensuring clients achieve their desired outcomes with Moody’s View solutions and derive ongoing value from the relationship
Lead the post-sales client lifecycle, coordinating with internal stakeholders from Sales to Product teams to drive retention and client satisfaction
Map the customer journey, provide strategic guidance, and continuously assess client health to improve the overall customer experience
Build trusted relationships with clients to empower them with proactive coaching and support, enabling self-sufficiency throughout their lifecycle
Collaborate with Product Management and Product Strategy teams to improve product quality, collecting and sharing insights from regular client feedback forums
Conduct C-SAT surveys, and handle NPS outreach to give clients a platform to influence product and service improvements
Coordinate Moody’s responses to client requests and act as the centralized point of contact between clients and internal teams
Assist in preparing and sharing market insights to highlight Moody’s expertise, internally and externally
Travel as required (approximately 10% of your time)

About the Team

Join our Customer Success team, a critical driver of both short- and long-term organizational goals. We are dedicated to ensuring clients achieve tangible value from our solutions and services, fostering strong partnerships built on trust and mutual benefit. As part of this collaborative and proactive team, you’ll play a pivotal role in shaping client strategies, enhancing customer experience, and influencing product development, all while growing your expertise in the SaaS and analytics space.

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