CRM System Engineer and Admin

必須

• Over 4-7 years experience as a software engineer or a system engineer
• This role focuses more on designing IT solutions to solve business problems than on day-to-day coding. Nevertheless, a certain level of engineering experience is necessary to understand our system processes and data structures.
• Experience in Salesforce or other CRM systems, including administration and development. Salesforce certifications are a plus.
• Programming skills (You will deal with HTML / Javascript (jquery), CSS, Java, SQL, Php, Python)
• Analytical and problem-solving abilities to resolve complex technical and business issues
• A strong business mindset and a drive to solve business problems
• Great communication and leadership skills as you will have to manage diverse requirements from various stakeholders
• Self-motivation. You must be self-motivated, driven to see results, and be intrigued by the use of data to inform decisions.
• Strong interest in technology and the curiosity to keep yourself updated with the latest knowledge.
• Have a mindset and attitude toward using AI to improve productivity and work quality
• Align with GLOBIS' business and the GLOBIS WAY
• Native English or equivalent, and JLPT N3 or equivalent *The following tests will be accepted as a substitute for the Japanese Language Proficiency Test (JLPT) <https://globis.box.com/v/japanesetest>

歓迎

• Experienced full software development cycles (from requirement definition to testing) in developing software solutions
• Experience in Salesforce administration and development. Salesforce certifications are a plus.
• Experience in developing AI solutions such as MCP Servers/Clients and AI Agents
• Experience in working on mid-large scale IT projects (more than 30 man-months)
• Experience in designing and managing solutions on cloud platforms such as AWS, Azure, or Google Cloud.
• MBA or Masters degree

求める人物像

• A strong business mindset and a drive to solve business problems
• Analytical and problem-solving abilities to resolve complex technical and business issues
• Great communication and leadership skills as you will have to manage diverse requirements from various stakeholders
• Self-motivation. You must be self-motivated, driven to see results, and be intrigued by the use of data to inform decisions.
• Strong interest in technology and the curiosity to keep yourself updated with the latest knowledge.
• Have a mindset and attitude toward using AI to improve productivity and work quality
• Align with GLOBIS' business and the GLOBIS WAY

使用ツール

Tokyo CRM System Engineer and Admin / GLOBIS University (Technical)

• GLOBIS University is seeking a highly motivated individual with strong technical skills for the role of CRM System Engineer and Administrator to support the growth of our English MBA program. The successful candidate will manage our customer relationship management systems and apply IT engineering skills (including the use of AI) to optimize our operations. This position requires a keen ability to integrate technical strategies with business objectives to facilitate digital transformation.

Job Responsibilities

• As a member of a cross-functional and cross-divisional project team, you will play a crucial role in managing our IT systems that support our entire global ecosystem of services. As a truly global business school with campuses in the across the globe, we offer a range of exciting services beyond our top-notch MBA program, including subscription-based e-learning and corporate training.
• In this role, you will work with colleagues from all over the world to optimize our Salesforce CRM system, directly contributing to the growth of our global sales and marketing efforts, enhancing classroom operations, career services and ultimately delivering exceptional customer satisfaction to our students and faculty members.Rather than focusing solely on software engineering, this role emphasizes solving business challenges using IT and AI.This is an exciting and challenging role that requires a unique blend of hard and soft skills, algorithmic and strategic thinking, and the drive to develop IT and AI solutions from a strategic business perspective. It is suitable for engineers who aspire to go beyond engineering and make a real impact on the success of a business.
• Your responsibilities will include:
• New Development: Propose new ideas to optimize and improve systems.Understand the business problems faced by staff members and design and implement solutions using IT and/or AI.
• Maintenance: Handle administrative functions including user account maintenance, data cleanup, Apex code debugging, troubleshooting, and other routine tasks as needed. Update HTML pages of the GLOBIS Virtual Campus.
• Vendor Management: Communicate requirements to vendors, review their proposals, assess risks, conduct tests, and manage the development schedule.
• Training & Knowledge Sharing: Train new users and help the team/division to increase their IT skills and overall adoption.
• Liaison Work: Serve as the technical liaison between our division and other GLOBIS teams/divisions, as well as our third-party Salesforce development consultants.
• Documentation: Write documentation/SOPs and implement best practiceguidelines for others to follow.

Department/Team

• GMS-Global
• The employee in this position will be seconded to the Graduate School of Management, GLOBIS University.

Career Trajectory

• After you have a good understanding of our CRM and IT systems, and sales and operations, you will be required to work closely with team leaders and senior employees to formulate and execute strategies necessary for business growth. This will be an ideal career path for those who want to effectively utilize their engineering skills in a multinational environment, and to improve their strategic thinking and business skills.

Example of a Daily Schedule

• 10:00-11:00 Check and respond to Slack messages and emails 11:00-12:00 Internal meetings 12:00-13:00 Lunch 13:00-14:00 Internal meetings 14:00-16:00 System development 16:00-18:00 Meeting with external vendors