Technical Solutions Engineer, High Touch Support, Compute

掲載中・1日前に確認

給与: 記載なし
勤務地: 東京都
休日: 記載なし
雇用形態: 記載なし

どんな仕事かAIによる生成

Google Cloud PlatformのTechnical Solutions Engineerとして、Google Cloud Platform製品に関する顧客の技術的問題を診断・解決し、調査ツールの実装にも取り組みます。顧客の問題の根本原因を特定し、社内のEngineering、Sales、顧客組織の関係者やProduct、Engineering、SREチームと連携して、導入上の障害解決や製品改善を支援します。必要に応じて、週末を含むシフトまたは標準外の勤務時間に対応します。

応募資格・募集要項・仕事内容を見る

この求人に応募

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応募資格

必須

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
9 years of experience with computer networking and web technologies (HTTP, HTML, DNS, etc.).
Experience managing Linux/Unix or Windows systems at a system administrator level.
Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic).
Ability to communicate in English fluently to interact with internal and external stakeholders.

歓迎

Experience with any of the following solutions: system virtualization, on-premise or hybrid cloud computing.
Experience working with distributed systems.
Experience with cloud computing (i.e., certifications, internships, coursework, etc.) and debugging complex workload issues across large-scale, multi-node environments.
Familiarity with common solutions, design patterns, or best practices.
Ability to communicate in Chinese fluently to interact with external stakeholders.

募集要項最終確認 10/21

職種: カスタマーエンジニア
雇用形態: 記載なし
給与: 記載なし
勤務地: 東京都Tokyo
働き方: 記載なし
勤務時間: This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.Be available for non-standard work hours or shifts which may include weekends as needed.
経験年数: 9年以上
学歴: 大学卒業以上
選考の流れ: In most instances, this position requires in-person interviews as part of the hiring process.
掲載日: 2026/10/12 06:35（10日前）
最終確認: 2026/10/21 22:01（1日前）

仕事内容

この求人について

Our Technical Solutions Engineers step in and own the large and important customer issues in addition to providing support to the other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.
In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation. The Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.

仕事の内容

Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work closely with multiple Product and Engineering teams to find ways to improve the product, and interact with the Site Reliability Engineering (SRE) teams to drive high-quality production. Understand customer issues and advocate for their needs with cross-functional teams.
Be available for non-standard work hours or shifts which may include weekends as needed.

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