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東京都のカスタマーエンジニアの求人179件応募資格・募集要項・仕事内容を見る
Security Deployment Engineer Technical Leader
- 給与
- 記載なし
- 勤務地
- 東京都
- 休日
- 記載なし
- 雇用形態
- 記載なし
どんな仕事かAIによる生成
A Security Deployment Engineer Technical Leader is an experienced, influential technical leader who bridges customers and engineering in Japan. You combine deep networking troubleshooting, bilingual precision, strong customer advocacy, and calm judgment under escalation - keeping both sides aligned on next steps.
この求人に応募
応募資格
必須
- Fluent Japanese and English for technical communication (written and spoken).
- Comfortable speaking for both sides: customer-facing updates and engineering-facing escalation write-ups from the same incident.
- Strong customer advocacy - you represent the customer's interests credibly while staying factually accurate with engineering.
- 10 years in network/security operations, customer support engineering, or professional services.
- Solid TCP/IP (IPv4/IPv6), DNS, routing, NAT, IPsec tunnels, and TLS fundamentals.
- Familiarity with AWS basics: VPC, subnets, security groups, CloudWatch, hybrid connectivity.
- Packet capture familiarity (Wireshark/tcpdump) and structured troubleshooting.
- Experience with cloud container technologies such as Kubernetes: deployments, services, scaling, basic kubectl troubleshooting.
- Working knowledge of one or more of the following technologies: VPN, zero trust, web inspection in the cloud, CASB, DLP, and firewall policy.
- Bash scripting; Python a plus.
歓迎
- Prior experience managing Cisco on-prem and cloud security/networking products in production customer environments.
- Large Japanese enterprise accounts (finance, manufacturing, telco).
- Observability stacks (Grafana, Loki, Prometheus or similar).
募集要項最終確認 10/20
- 職種
- カスタマーエンジニア
- 雇用形態
- 記載なし
- 役職
- Technical Leader
- 給与
- 記載なし
- 勤務地
- 東京都Minato
- 働き方
- 記載なし
- 経験年数
- 10年以上
- 掲載日
- 2026/10/12 04:29（8日前）
- 最終確認
- 2026/10/20 02:08（今日）
仕事内容
募集内容
- Cisco Security Business Group (SBG) is looking for a Security Deployment Engineer Technical Leader in a customer-facing role that focuses on technical leadership, two-way advocacy, and expertise across our security portfolio. This role combines deep networking and security knowledge with the ability to represent engineering to customers and customers to engineering.
Role
- Two-way technical liaison between large Japanese enterprise customers and our English-speaking engineering organization.
- You operate from both viewpoints: represent engineering to the customer, and represent the customer in engineering discussions - with strong customer advocacy at the center. You own complex escalations and translate requirements, RCAs, and technical decisions Japanese <-> English without losing context on either side, , and lead technical incident discussions with Japanese enterprise customers, ensuring clear communication and proactive management to meet and exceed their expectations.
Two-way liaison
- To the customer: explain engineering findings, root causes, workarounds, fix timelines, and product constraints in clear Japanese - aligned with what engineering actually intends to deliver.
- To engineering: carry customer environment context, business impact, operational constraints, and requirements in clear English - so fixes and designs reflect real production needs.
- Balance both sides under escalation: set realistic expectations with the customer while giving engineering accurate, reproducible evidence.
- Advocate strongly for the customer: push for timely resolution, clear communication, and outcomes that protect their production environment - without overstating issues to engineering.
Key responsibilities
- Lead technical incident discussions for Japanese enterprise accounts, ensuring timely resolution and high customer satisfaction.
- Participate in an on-call rotation to provide critical support and ensure high availability for our enterprise customers as needed.
- Lead L3/L4 troubleshooting across VPN, zero trust access, web inspection in the cloud, CASB, DLP, firewall policy, and hybrid cloud deployments.
- Perform packet capture and packet analysis; use deep packet inspection context to isolate connectivity, performance, and policy issues (IPsec tunnels, IPv4/IPv6, DNS, TLS/SNI, routing, NAT, IP pools).
- Drive proactive account health: capacity, upgrade readiness, config/policy drift, and repeat-incident prevention.
- Capture customer configurations and run daily regression checks to confirm everything is working as intended - surfacing issues before they affect the customer environment.
- Build clean escalations for engineering - timeline, impact, repro, logs, pcaps, redacted configs - and translate outcomes back to the customer.
- Use AI-assisted log analysis with strong judgment; don't ship unverified conclusions to either side.
- Script (Bash/Python) for diagnostics, health checks, and lab reproduction.
- Mentor junior liaison engineers on two-way communication and technical depth.
Summary
- _A_ Security Deployment Engineer _Technical Leader is an experienced, influential technical leader who bridges customers and_ _engineering in Japan. You combine deep networking troubleshooting, bilingual precision, strong customer advocacy, and calm_ _judgment under escalation - keeping both sides aligned on next steps._
この求人は、シスコシステムズ合同会社の採用ページの内容をAIが読み取って整理したものです。応募の前に採用ページの原文を確かめてください。データの集め方企業サイト
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- PC・端末のマスタ設計・キッティングスキーム構築
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- テクニカルサポート
- サポートエンジニア（自社開発ルータ、ネットワークサービス）
- 大手監査法人向け｜LCMサービス運用エンジニア （若手～リーダ）
- テクニカルサポート
募集元の採用ページから応募できます
応募はシスコシステムズ合同会社の採用ページで受け付けています。このページは採用ページの掲載内容をもとに構成しているため、最新の応募条件は募集元でご確認ください。
この求人と近い条件で探す数字はリンク先ページの掲載件数
応募資格の語から探す
- 日本語5,578
- 英語14,421
- テック14,496
- カスタマーエンジニア309
- コンサルティング2,293
- TCP/IP309
- DNS117
- AWS6,623
- VPC104
- Amazon CloudWatch336
- トラブルシューティング894
- コンテナ技術972
- Kubernetes1,108
- VPN121
- ゼロトラスト337
- クラウド6,839
- Bash98
- Python5,175
- システム運用3,290
- Grafana240
- Prometheus186
この職種で探す
- カスタマーエンジニア309
- 東京都のカスタマーエンジニア179
- テック14,496
- セールスエンジニア・プリセールス575