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Data Support Analysts provide front-line customer service to internal and external Data clients through Bloomberg's Help Desk (ADSK), addressing data-related inquiries. The role also uses project management, problem-solving and data analysis skills to help implement strategic solutions that improve client experience, team workflows and procedures.

応募資格・募集要項・仕事内容を見る

応募資格

必須

Professional experience working in customer service roles where you're interacting with internal and/or external clients, eg customer support or helpdesk roles
Professional fluency in Japanese in order to interface with clients requiring support in Japanese
Proven written and verbal communication skills in English
Proven ability to multitask effectively, remain professional under pressure, and meet deadlines in a fast-paced, dynamic environment
Strong analytical and problem-solving skills, with the ability to take a logical approach and apply critical thinking to resolve complex or time-sensitive issues
Aptitude to work both independently and collaboratively within multidisciplinary teams, demonstrating self-motivation and adaptability
Demonstrated continuous career growth within an organisation

歓迎

A Bachelor's degree or higher in relevant data technology or financial field, or degree-equivalent qualifications
Experience in the financial services industry, including exchanges, market data providers, financial technology or financial institutions
Proficiency in Korean and/or Chinese
Proficiency in Microsoft Office suite & Google Drive
Proficiency in data analytics tools such as QlikSense or Tableau

募集要項最終確認 11/12

職種: カスタマーサポート・コールセンター
雇用形態: 記載なし
給与: 記載なし
勤務地: Tokyo
働き方: 記載なし
学歴: 大学卒業以上
選考の流れ: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: Bloomberg Professional Services
掲載日: 2026/09/11 13:15（63日前）
最終確認: 2026/11/12 23:06（1日前）

仕事内容

Our Team:

The Data Support Team is the frontline customer service provider for Bloomberg's Data clients. We deliver knowledgeable and dedicated service to our customers addressing data related inquiries. We liaise with data’s domain based teams to help confirm and support data related inquiries through the "ADSK" system. We solve complex problems and provide accurate and timely solutions in order to consistently surpass the expectations of our clients.
The team is structured into domain based teams across three asset classes with Equity, Fixed Income and Multi Asset teams across the globe with generalists across each group. These teams are directly aligned to domain based ADSK groups and partners among Data’s departments: Companies, Securities, Managed Investment and Benchmarks, Content Acquisition, and the Data Management Lab teams.

What’s the role?

Our Data Support Analysts are the front line of customer service for Data supporting both internal and external clients. In this role, your core responsibility will be supporting Bloomberg clients through our Help Desk, which will allow you to develop general financial markets understanding and knowledge of the inner workings of Bloomberg's customer service technology. You will also use your project management skills and problem solving abilities to assist in the implementation of strategic solutions to improve client experience, team workflows and procedures. We are a large team that interacts with all areas of the business; therefore, the ability to effectively connect with partners in different regions and roles is essential.

We'll trust you to:

Provide exceptional customer service to Bloomberg clients via our Help Desk (ADSK)
Use your customer service skills and subject matter expertise to educate and inform our clients
Build and maintain relationships with key internal and external stakeholders (such as Enterprise Support, Analytics, and Data Product Teams)
Use problem solving and data analysis skills to find insights that assist in the implementation of strategic solutions to improve the client experience
Enhance customer operational performance by using Help Desk resources
Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge
Make independent decisions to resolve customer issues with strong problem solving skills

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