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The Client Service Manager leads the Client Service team to deliver an exceptional luxury client experience, supporting eCommerce growth and business performance while contributing to a seamless omnichannel customer journey. The role oversees team performance, clienteling initiatives, Voice of Client insights, and cross-functional projects to support business growth and continuous improvement.

応募資格・募集要項・仕事内容を見る

応募資格

必須

5+ years of experience in Client Services, including at least 2-3 years in a leadership role, with a proven ability to lead, develop, and motivate high-performing teams.
Strong understanding of luxury client service, clienteling, and client relationship management, with a commercial mindset and the ability to drive Client Service sales and client engagement.
Experience with CRM platforms (Dynamics 365 preferred), service performance reporting, and data-driven decision making.
Excellent communication, stakeholder management, project management, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
Native-level Japanese and business-level English required

募集要項最終確認 11/4

職種: カスタマーサポート・コールセンター
雇用形態: 記載なし
役職: Client Service Manager
給与: 記載なし
勤務地: 東京都Tokyo
働き方: 記載なし
経験年数: 5年以上
掲載日: 2026/11/04 23:32（1日前）
最終確認: 2026/11/04 23:32（1日前）

仕事内容

JOB PURPOSE

The Client Service Manager leads the Client Service team to deliver an exceptional luxury client experience, supporting eCommerce growth and business performance while contributing to a seamless omnichannel customer journey. The role oversees team performance, clienteling initiatives, Voice of Client insights, and cross-functional projects to support business growth and continuous improvement.

RESPONSIBILITIES

Drive business performance by achieving Client Service sales targets through phone, email, chat, and clienteling activities, while delivering service, productivity, and quality objectives and strengthening client engagement and retention.
Oversee daily client service operations, ensuring effective resolution of escalated client issues and provide hands-on support when required to maintain service excellence.
Lead and develop the Client Service team, fostering a client-centric culture and ensuring the delivery of an exceptional luxury client experience across all client touchpoints.
Manage team performance through coaching, training, workforce planning, and talent development to build a high-performing organization.
Monitor service performance and Voice of Client insights, translating customer feedback and data into actionable improvement plans.
Partner with HQ and cross-functional teams, including Retail, Logistics, IT, and Finance, to optimize client service processes and enhance the overall customer journey.
Lead strategic projects and continuous improvement initiatives that strengthen Client Service performance, client satisfaction, and Client Service business contribution.

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