This role oversees a portfolio of programs and projects, driving program strategy, project plans, strategic alignment, success criteria, and performance metrics. It maintains consistent execution practices and portfolio progress while communicating status and risks to stakeholders. The role also conducts cost-benefit analyses, reports quantifiable business results tied to customer impact, uses data analytics and AI, and supports change management.
Works with assigned retail and consumer goods accounts to build customer relationships, identify business and technology opportunities, and support customer transformation. Develops account strategies, sales pipelines, and customer-focused solutions to drive business outcomes and account growth.
Brings impactful industry insights into customer engagements and closes deals with customers. Leads with technical and industry insights on how to grow customer business and remove blockers to consumption. In addition, this role has people-management responsibilities including driving employee growth and development, executing projects, and managing performance.
Work with aligned Agency Leads and advertiser clients to build relationships with key leaders and stakeholders, meet or exceed advertising revenue targets, and provide customer value through MSA solutions. Analyze data and deliver insights to guide partnership strategy and growth, while executing scaled initiatives and coordinating with cross-functional teams.
Manages contract validation and execution, post-sales lifecycle transactions, and critical deal pipelines in coordination with Sales and other stakeholders. The role also handles escalated customer service issues, resolves customer concerns with other departments, and develops processes to streamline customer service operations.
Manages the validation and execution of agreements and post-sales lifecycle transactions, and maintains critical deal lists in coordination with Sales, Sales Excellence, and subsidiary sales stakeholders. The role also handles escalated customer service issues, works with other departments to resolve customer issues, and develops processes to streamline customer service operations.
Own the CAIP Cloud Solution Area (CSA) pipeline with assigned partners and drive pipeline velocity in the SMB business. The role is accountable for CSA revenue forecasts across a partner portfolio, CSP revenue growth, and advancing partner deals through co-sell, investments, and incentives.
Build trusted relationships with a strategic portfolio of high-potential startups and serve as their main point of contact. Proactively engage with startups to accelerate revenue growth, drive business outcomes, identify growth opportunities, and help startups realize their full potential. Coordinate internal stakeholders to close deals successfully and compliantly, and ensure startups have access to the right resources across Customer Architects, Engineering and Product Groups.
The Data Center Technician contributes to issue tracking and completes assigned tickets in alignment with KPIs and SLAs, with guidance from other technicians. The role follows safety, security, and data management procedures while maintaining client focus and contributing to the team and service quality of data center facilities.
Lead the agentic-platform transformation in assigned S500 accounts by defining Frontier opportunities, facilitating envisioning and ideation sessions, and developing roadmaps tied to measurable business outcomes. Drive Frontier and FDE opportunities from creation through customer value realization, partnering with account, FDE, and Industry Studio teams. Co-innovate on agentic solutions and collaborate with external partners on client and industry-specific strategies.
This role leads strategic industry cloud opportunities, focusing on customer business value and outcomes. The work includes customer engagement for contract renewals, proposals, discounts, and enhanced support, as well as building customer and industry knowledge and partnering with AE, CSAM, and SSP roles.
Delivers Support Mission Critical Service offerings and works with CSU, CSS, Engineering, and other teams to support customers’ critical workloads. Leads Proactive Resiliency Efforts and coordinates Accelerated Incident Resolution, Monitoring & Observability, Proactive Monitoring, and the sharing of KnowMe and RCAs.
Facilitates delivery of metro-based and campus projects, including new construction, retrofits, and data center facilities. The role supports project progress, budget and controls, resource procurement, risk mitigation, safety and security, and vendor management in collaboration with local project teams and stakeholders.
Investigate and solve customer technical issues through response and resolution review, collaborating within and across teams and using troubleshooting tools and practices. Participate in communities with peer delivery roles and develop technical and professional proficiency through training and readiness.
As a Senior Support Escalation Manager, this role is the primary contact for escalated customer and partner issues. It resolves sensitive or complex issues, coordinates internal and external teams, and leads strategic initiatives to improve customer support and resolution times. The role also provides informal coaching and guidance to less experienced Support Escalation Managers.
Commercial Technical Support の戦略的組織として、クラウド市場で競争に勝つために必要なサポートサービスの定義・実装と、サービス運用面をサポートします。顧客対応を通じて技術サポート上の課題を特定し、テクニカルアドバイザーや社内チームへフィードバックします。Azure Platformのサポート能力の実装・強化にあたり、製品グループや各PM、テックリードと連携し、必要に応じて専門キューと協力して顧客インシデントの解決を推進します。
The Cloud Solution Architect - Infrastructure role supports customers and partners through technical architecture discussions and tailored solutions for digital transformation. The role addresses data and AI initiatives across On-premises (SQL Server) and Azure, and leads architecture design, resiliency reviews, technical optimization, and production deployment.
Manages small and medium business (SMB) growth and defines strategies to expand cloud-based solutions offerings across local markets. Leads fiscal year business planning and coordinates cross-functional stakeholders, partners, execution plans, and investments to drive revenue growth, customer acquisition, and market share.