Product Manager, Rakuten PointClub - Incentive Platform Department (INPD)

The Incentive Platform Department (INPD) provides incentive and payment solutions that empower Rakuten's businesses around the world.

The platforms are continually adding capabilities and scale to accelerate the Rakuten ecosystem synergies.

Point Service Section is responsible for developing and operating Rakuten Point Platform, the most popular loyalty program in Japan.

Through Rakuten Point, millions of users are connected everyday with popular Rakuten services such as EC, Bank, Card, as well as thousands of convenience stores all over Japan.

Rakuten Point is now expanding all over the world, from Europe to the Americas and the APAC region, and our next mission is to connect them all under a single global platform.

As a Product Manager, you will have the responsibility to implement the strategy for Rakuten Point Web and other Front products.

You will define business and system requirements with business clients, and develop a product roadmap to communicate the plan with stakeholders.

You will join daily huddle and work closely with engineers to solve issues, support and handle development/project tasks and questions from clients in order to drive the delivery.

Define and own the product vision, strategy, and roadmap, aligning with business goals and customer needs.

Act as the primary liaison between business stakeholders and technical teams, ensuring clear communication and alignment.

Manage the product backlog, prioritize features, write user stories with clear acceptance criteria, and define functional & non-functional requirements.

Conduct market research, gather requirements, and analyze customer feedback to drive product improvements.

Collaborate with engineering, UI/UX and QA teams to ensure timely and high-quality feature delivery.

Define and track KPIs to measure product success and make data-driven decisions.

Balance scope, time, and resources to deliver valuable solutions while addressing technical feasibility.

Be the domain expert in eco-system loyalty programs and be able to recommend improvement solutions.

Be both quantitative and qualitative, and able to quickly understand and assess complex issues in order to take the right decision.

Be a role model to the team members when it comes to ownership, proactivity and taking responsibility.

Production support (on-call).

Troubleshooting of service in the trouble.

Handle organizational tasks to support the section.