Client Advisor

掲載中・1日前に確認

給与: 記載なし
勤務地: 東京都
休日: 記載なし
雇用形態: 正社員

どんな仕事かAIによる生成

The Client Advisor will be part of the team supporting Kering brands through an Ecommerce project, within the Client Service of Kering Group and reporting to a team manager. The role focuses on delivering a personalized client experience across channels, strengthening relationships with clients and stores, and following up with other departments to meet client requests.

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この求人に応募

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応募資格

必須

Excellent spoken and written skills in Japanese is a must, and business level of English is required
Good General Knowledge
Excellent elocution, spoken and written communication skills,
A strong customer service and problem-solving orientation, Patience, Diplomacy and Listening skills
Persuasiveness, with the ability to soothe unhappy customers and to persuade them to retain services or make further purchases

求める人物像

Sensibility to the Luxury world, enthusiasm for the Brands and products
Resistance to stress
Multi-tasking
Commercial mindset
Team spirit, dynamic, flexible, autonomy, positive and smiling attitude, professionalism.
Openness to the digital world

募集要項最終確認 10/23

職種: カスタマーサポート・コールセンター
雇用形態: Kering - RegularFull time
給与: 記載なし
勤務地: Tokyo - Japan
働き方: 記載なし
掲載日: 2026/10/16 15:50（8日前）
最終確認: 2026/10/23 15:08（1日前）

仕事内容

Your opportunity

The goal of this role is to be part of the team to support our brands through Ecommerce project.

How you will contribute

Within the Client Service of Kering Group and reporting to a team manager, client advisors are committed to :
Strengthen relationships with clients and stores
Deliver an enriching client experience on every interaction and across all channels (phone, email, chat, social medias) in a timely and professional manner
Guide each client across brand’s values, by assuming a listening attitude to gain a strong understanding of the clients and their needs
Build a long-lasting relationship of trust
Act as Brand ambassador.
Ensure an exceptional and personalized Client Experience by telephone, live-chat and email, with a “Client Centric” approach.
Master and respect Brands’ E-commerce and Retail Excellence standards and policies.
Master and respect Brands’ tone of voice in all communications with the Clients.
Master Brands’ products and DNA.
Ensure a unique and customized client experience.
Follow-up and liaise with other departments to meet Client requests.
Gather Client feedbacks and requests to support a continuous improvement of the Client experience and enrich the Group’s strategy.
Understand individual and team KPIs.

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