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東京都のオペレーション企画の求人723件応募資格・募集要項・仕事内容を見る
Aftersales Manager
- 給与
- 記載なし
- 勤務地
- 東京都
- 休日
- 記載なし
- 雇用形態
- 正社員
どんな仕事かAIによる生成
Manage the end-to-end After Sales and Before Sales process, including customer requests, repairs, spare parts, and case traceability. Lead the Aftersales team, coordinate with regional and global stakeholders, monitor KPIs and costs, and drive process optimization and system enhancement initiatives.
この求人に応募
応募資格
必須
- Minimum 5 years of experience in After Sales Services, Customer Service Operations, Retail Operations, or Luxury/Fashion industry.
- Minimum 2-3 years of people management experience.
- Experience managing multi-functional stakeholders and customer-focused operations.
- Customer-centric mindset.
- Strong leadership and team development capabilities.
- Excellent stakeholder management and communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple priorities in a fast-paced international environment.
- Continuous improvement and change management mindset.
- Fluent written and spoken in Japanese, business level of English
歓迎
- Luxury Fashion or Premium Goods industry experience preferred.
募集要項最終確認 10/20
- 職種
- オペレーション企画
- 雇用形態
- Kering - RegularFull time
- 役職
- Aftersales Manager
- 給与
- 記載なし
- 勤務地
- Tokyo - Japan
- 働き方
- 記載なし
- 経験年数
- 2年以上
- 掲載日
- 2026/10/12 05:45（9日前）
- 最終確認
- 2026/10/20 20:02（1日前）
仕事内容
Aftersales/Beforesles Operations Management
- Manage and oversee the end-to-end After Sales and Before Sales process to ensure timely and accurate resolution of customer requests.
- Ensure all aftersales and beforesales activities are executed in compliance with company policies, procedures, and service level agreements.
- Monitor workload distribution and operational capacity to optimize service performance and resource utilization.
- Oversee repair approval, product assessment, spare parts management, and escalation processes.
- Ensure complete traceability and accuracy of aftersales and beforesales cases within the relevant systems.
Team Leadership and Development
- Lead, coach, and develop the Aftersales team to achieve operational excellence and customer satisfaction targets.
- Set individual and team objectives and monitor performance through regular reviews and coaching sessions.
- Develop succession plans and identify training opportunities to strengthen team capabilities.
- Foster a customer-centric, collaborative, and continuous improvement culture.
Stakeholder Management
- Act as the primary point of contact for regional and global stakeholders regarding aftersales operations.
- Build strong relationships with Retail, Customer Service, Logistics, and Brand teams.
- Collaborate with Headquarters to align operational priorities and customer service standards.
Performance Management and Reporting
- Define, monitor, and analyze KPIs
- Prepare regular operational reports and present performance results to management.
- Identify trends, risks, and improvement opportunities through data analysis.
Project Management
- Drive process optimization initiatives to improve efficiency, quality, and customer experience.
- Lead system enhancement projects and support digital transformation initiatives related to aftersales operations.
- Develop and implement corrective and preventive action plans to address recurring issues.
- Standardize operational processes and best practices across brands and channels.
Financial and Vendor Management
- Monitor and control repair costs and repair expenditures.
- Support budget planning and forecasting activities.
- Manage relationships with external repair providers and service partners.
- Evaluate vendor performance and implement improvement plans where necessary.
この求人は、株式会社ケリングジャパンの採用ページの内容をAIが読み取って整理したものです。応募の前に採用ページの原文を確かめてください。データの集め方企業サイト
同じ会社の求人6件
- Senior Client Advisor
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職種と勤務地が似ている求人東京都のオペレーション企画 723件
東京都のオペレーション企画の求人をすべて見る（723件）募集元の採用ページから応募できます
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この求人と近い条件で探す数字はリンク先ページの掲載件数
応募資格の語から探す
- カスタマーサポート・コールセンター572
- サービス・販売16,127
- 日本語6,334
- 英語14,603
この職種で探す
- オペレーション企画1,097
- 東京都のオペレーション企画723
- ビジネス8,015
- プロジェクトマネージャー（PM・PMO）2,934
- 事業開発・事業企画1,648