Senior Client Advisor

掲載中・1日前に確認

給与: 記載なし
勤務地: 東京都
休日: 記載なし
雇用形態: 正社員

どんな仕事かAIによる生成

The Senior Client Advisor is part of the Kering Group Client Service team, supporting its brands through Ecommerce projects and reporting to a team leader. The role includes driving individual and team KPIs, supporting team initiatives, handling operational escalations, and conducting Quality Assurance Reviews. It also involves representing the brands, delivering personalized client services, and sharing client feedback to enhance the Client Experience.

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応募資格

必須

Sales expert with a strong commercial mindset, ability to guide a small team to achieve performance targets
Demonstrates strong relationship-building skills, with experience in Complaint Handling and Problem-solving skills
Strong Multi-tasking and Time Management skills in complex, dynamic environments
Fluent in Japanese, with business level English proficiency
Digitally proficient, with experience using ai and Microsoft Office(Excel, Powerpoint)

求める人物像

Quick to adapt to management direction, proactively translating initiatives into action without delay
Influences peers through Positive, Resilient and Flexible mindset

募集要項最終確認 10/20

職種: カスタマーサポート・コールセンター
雇用形態: Kering - RegularFull time
役職: Senior Client Advisor
給与: 記載なし
勤務地: 東京都Tokyo
働き方: 記載なし
掲載日: 2026/10/12 05:45（9日前）
最終確認: 2026/10/20 20:02（1日前）

仕事内容

募集内容

We are currently seeking a bright member for our Kering Signature team.

Your opportunity

The goal of this role is to be part of the team to support our brands through Ecommerce project..

How you will contribute

Within the Client Service of Kering Group and reporting to a team leader, Senior Client advisors are committed to :
Understand and drive individual and team KPI’s such as Sales target, Service Quality, Clienteling and AI Utilization
Lead by example as an expert in Client Inquiry Management and Sales, demonstrating best practices
In collaboration with managers, support the team in implementing initiatives to achieve goals, influencing peers with proactive and positive mindsets.
Serve as first point of escalation for daily operational issues or questions, consulting with manager when necessary for decision-making
Conduct regular Quality Assurance Reviews in calibration with manager
Act as Brand ambassador, mastering Brands’ e-commerce and Retail Excellence standards, Product knowledge Brand and DNA
Build trust-based relationships with clients by delivering personalized services
Collect and share Client feedback to enhance Client Experience and contribute to Group’s strategy.

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