Customer Success Engineer, Workspace (Japanese, English)

必須

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in creating roadmaps with customer stakeholders to help manage solution adoption and business value.
• Experience supporting enterprise customers in Infrastructure as a Service (IaaS), Platform as a Service (PaaS), or Software as a Service (SaaS).
• Experience managing technology and digital transformation programs for external customers, utilizing cloud-based solutions for productivity and workplace solutions.
• Ability to communicate in English and Japanese fluently to interact with internal and external stakeholders.

歓迎

• Master's degree in a Management, Technical, or Engineering field.
• Experience leading or project managing workplace productivity and collaboration programs in large enterprise organizations.
• Experience working with enterprise and solution architects to define future states of the roadmap to deliver to customers.
• Experience collaborating with channel partners and system integrators, with knowledge of the Google Cloud ecosystem.
• Customer-facing work experience, including C-level governance and reporting.
• Excellent communication, presentation, and program management skills, with the ability to communicate fluently in Chinese to interact with external stakeholders.

使用ツール

この求人について

• In this role, you will be an expert in digital workplace transformation and will act as a trusted advisor to a portfolio of customers to help them gain maximum value from Google’s productivity and collaboration tools. You will work with other customer-facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations. You will manage a portfolio of accounts and partner with customers to develop a plan that aligns their business needs to success accelerators like organizational, program, change management, and technical strategies designed to reduce time to value for Google solutions. You will act as a solution subject matter expert, defining strategy and identifying and delivering priority accelerators as part of an overall customer transformation plan.

仕事の内容

• Partner with account teams and executives to develop strategic, technical plans that help customers achieve business objectives.
• Guide executive stakeholders through organizational changes, designing optimal enablement and adoption strategies to maximize Google Workspace's value.
• Collaborate with customers to identify success services, developing implementation plans that track objectives, milestones, risks, and metrics.
• Serve as a digital productivity and collaboration expert, providing executive and practitioner-level thought leadership.
• Drive successful onboarding and adoption of Google Workspace solutions across a portfolio of accounts.