Customer Service Senior Analyst, Operations

掲載中・今日に確認

給与: 記載なし
勤務地: 東京都
休日: 記載なし
雇用形態: 正社員

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The Customer Service Senior Analyst provides resolutions and ongoing support to external customers, manages a portfolio of high-profile clients, and coordinates with internal and external partners. The role provides bilingual Japanese/English client support, serves as a key contact for Japan-based clients, and liaises with regional and global support teams. It also involves regular client visits primarily in the Tokyo metropolitan area, with occasional travel within Japan.

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募集元で応募するシティグループ証券株式会社の採用ページへ

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応募資格

必須

5-8 years of previous cash management and financial services experience preferred
Consistently demonstrate clear and concise written and verbal communication
Aptitude for utilizing reporting tools and applications
Proven organizational skills
Demonstrated ability to drive results in a fast-paced, goal-oriented environment
Bachelor's degree/University degree or equivalent experience
Native-level Japanese and fluent English language proficiency required, with the ability to operate effectively in a bilingual client service environment.

募集要項最終確認 10/17

職種: カスタマーサポート・コールセンター
雇用形態: Full time
役職: Assistant Vice President
給与: 記載なし
勤務地: Tokyo, Tokyo, Japan
働き方: Hybrid
経験年数: 5年以上
学歴: 大学卒業以上
掲載日: 2026/10/11 18:36（6日前）
最終確認: 2026/10/17 02:55（今日）

仕事内容

Job Overview

The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities

Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps
Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations
Ensure transactions are executed timely and accurately
Identify and implement process improvements and test new features/functions
Perform regulatory, audit and control assessments and create reports for internal and/or external distribution
Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

募集内容

Provide bilingual (Japanese/English) support to clients and internal stakeholders through verbal and written communication channels.
Serve as a key contact for Japan-based clients, conducting client calls, meetings, and service discussions in Japanese.
Act as a liaison between Japanese-speaking clients and regional/global support teams to facilitate effective communication and issue resolution.
Conduct regular client visits primarily within the Tokyo metropolitan area, with occasional travel within Japan as business needs require.

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