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The Senior Customer Service team represents Apple as the company’s highest escalation point. The role communicates official positioning on company issues, works with different departments to resolve complex customer issues, and identifies and suggests improvement strategies.

応募資格・募集要項・仕事内容を見る

応募資格

必須

Proven ability to thrive in a fast-moving and varied environment
Strong interpersonal communication and active listening skills
Negotiation and problem-solving skills
Outstanding ownership and follow-through skills
Excellent communication skills in Japanese, both written and verbal, are a must to provide the best customer service to local customers.
Comfortable to use English in business settings. Reading and writing are required, while speaking is a plus
Bachelor’s Degree or equivalent practical work experience
Our customers require support 7 days per week, with morning and evening hours, including holidays. Schedule flexibility is a requirement.

歓迎

A passion to provide exceptional customer service
Being resilient and cool under pressure with the ability to work quickly and efficiently under deadline pressure
Resourcefulness and flexibility
Unparalleled attention to detail
Able to make sound judgments, while understanding and balancing the needs of the customer as well as the needs of the company

募集要項最終確認 10/6

職種: カスタマーサポート・コールセンター
雇用形態: 記載なし
給与: 記載なし
勤務地: 神奈川県 Yokohama
働き方: 記載なし
学歴: 大学卒業以上
掲載日: 2026/07/03 21:12（95日前）
最終確認: 2026/10/06 02:13（今日）

仕事内容

説明

In the Senior Customer Service team, we are driven by our customers and employees. The team represents Apple as the company’s highest escalation point with the ultimate goal of restoring and strengthening the customer’s loyalty and faith in Apple as a whole. This team communicates official positioning on company issues, works closely with different departments to ensure a successful resolution of complex customer issues as well as identifies and suggests improvement strategies.