Senior Customer Solutions Manager

掲載中・1日前に確認

給与: 記載なし
勤務地: 東京都
休日: 記載なし
雇用形態: 記載なし

どんな仕事かAIによる生成

Lead AWS cloud transformation partnerships with two of Japan's largest financial institutions. Own executive relationships and define and execute customer transformation strategies, including migration, modernization, AI/ML, and Generative AI adoption. Lead cross-functional programs and report transformation outcomes to customer executives and AWS leadership.

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募集元で応募するアマゾンジャパン合同会社の採用ページへ

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応募資格

必須

5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Japanese Fluency and Business level English

歓迎

PMP certification, or SCRUM/Agile, SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar

募集要項最終確認 10/22

職種: カスタマーサクセス
雇用形態: 記載なし
役職: Senior Customer Solutions Manager
給与: 記載なし
勤務地: JPN, Tokyo
働き方: 記載なし
経験年数: 2年以上
掲載日: 2026/10/20 11:42（3日前）
最終確認: 2026/10/22 23:42（1日前）

仕事内容

Description

AWS Global Financial Services is hiring a Senior Customer Solutions Manager to lead our cloud partnership with two of Japan's largest financial institutions: a global megabank with $3T+ in assets and operations across 50+ countries, and a leading securities and investment banking firm with significant capital markets presence across APAC, EMEA, and the Americas.
As a Sr. CSM, you own the transformation strategy end-to-end: from establishing vision with C-suite executives, through programmed execution across multiple business units and geographies, to delivering quantifiable outcomes in revenue, adoption, and workload migration. You are the senior technical advisor these institutions rely on to navigate cloud adoption at scale, including AI/ML, Generative AI, data modernization, core banking, and payments.
This role requires someone who can operate autonomously with Japan's most senior banking executives, bring programmatic rigor to complex multi-stakeholder environments, and deliver results across cultural and regulatory boundaries that most people find impenetrable.

Key job responsibilities

Own executive relationships (CxO, Group CTO/CIO, BU heads) at assigned customers, establish trust, align on strategic outcomes, and drive decisions that unlock enterprise-wide AWS adoption
Define and execute the cloud transformation strategy for each customer, including migration targets, modernization priorities, AI/ML adoption roadmap, and new solution development, with clear milestones and measurable KPIs
Lead cross-functional programs spanning multiple geographies, business units, and regulatory regimes, coordinating AWS account teams (GAM, SA, TAM, ProServe) and customer stakeholders to maintain velocity
Drive AI/ML and Generative AI adoption: identifying use cases, facilitating working-backwards sessions, and accelerating proof-of-concept to production deployment
Install governance structures and Cloud Business Office capabilities that make the customer self-sustaining, not dependent on AWS hand-holding
Act as voice of customer into AWS product, engineering, and leadership: unblock roadmap gaps, secure executive sponsorship for customer-critical features, and close the feedback loop
Mentor CSMs across the region, raising the bar for executive engagement, technical depth, and strategic thinking through direct coaching and community contribution
Track and report transformation outcomes (migration velocity, service adoption breadth, revenue growth, workload count) to customer executives and AWS leadership

A day in the life

Lead working-backwards sessions with megabank executives to define Generative AI roadmaps. Review migration velocity metrics with a securities firm's Cloud CoE: identify blockers, escalate gaps. Facilitate QBRs with Group CIOs presenting cloud value realization. Coach CSMs on executive stakeholder management. Join GFS EMEA-APJ leadership syncs to share Japan market insights. You operate across Tokyo, London, and US time zones, balancing deep customer work with team leadership.

About the team

GFS Japan sits within the broader GFS EMEA-APJ organization. The team partners with Japan's leading banks and capital markets firms to drive cloud transformation at enterprise scale. You'll work alongside a senior GAM leader, a dedicated SA team, TAMs, and Professional Services consultants. The culture is high-trust, high-autonomy: we hire people who operate with conviction and don't need permission to do the right thing for the customer.

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