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東京都のカスタマーサクセスの求人571件応募資格・募集要項・仕事内容を見る
Digital Customer Success Manager
- 給与
- 記載なし
- 勤務地
- 東京都
- 休日
- 記載なし
- 雇用形態
- 記載なし
どんな仕事かAIによる生成
The role supports Vantive’s Digital Enterprise strategy across the APAC region and serves as an end-to-end workflow and product demonstration expert across the digital portfolio. It partners with Sales, Marketing, Product Training, and customer-facing teams to support presales engagement, customer understanding of digital value, and adoption across the customer lifecycle. The role also supports implementation, training, post-sale optimization, and the tracking of customer and performance metrics, with a focus on peritoneal dialysis and acute therapy clinical workflows.
この求人に応募
応募資格
必須
- Bachelor’s degree and at least 8 years of relevant experience in healthcare, medical technology, digital health, customer success, clinical applications, product training, or a related field.
- Professional proficiency in Japanese and strong business-level English.
- Strong knowledge of healthcare or clinical workflows.
- Experience delivering customer presentations, product demonstrations, commercial training, or implementation support.
- Strong digital aptitude, with the ability to understand digital products, data, and analytics and translate them into meaningful customer value.
- Excellent communication and interpersonal skills, with the ability to engage effectively with healthcare professionals, including nurses, physicians, and hospital administrators.
- Demonstrated ability to collaborate with cross-functional, regional, and global stakeholders.
- Strong customer focus, results orientation, and ability to support adoption throughout the customer lifecycle.
- Ability to establish effective processes and enable local teams to operate with increasing independence.
- Willingness and ability to travel regularly within Japan and across the APAC region.
歓迎
- Experience in renal care or peritoneal dialysis is highly preferred.
募集要項最終確認 10/19
- 職種
- カスタマーサクセス
- 雇用形態
- 記載なし
- 給与
- 記載なし
- 勤務地
- Minato-ku, Tokyo
- 働き方
- 記載なし
- 経験年数
- 8年以上
- 学歴
- 大学卒業以上
- 掲載日
- 2026/10/12 01:07（7日前）
- 最終確認
- 2026/10/19 03:00（今日）
仕事内容
募集内容
- The Digital Solutions Manager, Customer Success APAC is a commercially oriented role in our Digital Enterprise business unit, serving as an end-to-end workflow and product demonstration expert across the digital portfolio for the APAC Region. The role partners closely in the field with Sales, Marketing and Product Training teams to drive presales engagement, enable customer understanding of digital value and support adoption across the customer lifecycle. This role will require deep understanding of the digital portfolio in the context of peritoneal dialysis and acute therapy clinical workflow.
Global – Regional – Country Collaboration
- Member of the APAC digital enterprise team supporting Vantive’s Digital Enterprise strategy across the region.
- Act as a core contributor on regional, cross-functional teams supporting new product launches, geographic expansion initiatives, and sustainable utilization of our solutions.
- This is an in the field focused role supporting our sales and support teams in leveraging our digital portfolio to drive customer adoption and success.
Presale Customer Engagement / Product Demonstration
- Collaborating with country customer facing teams to delivery audience-specific demos and workflows that clearly articulate product features, benefits, and differentiators, and demonstrate how digital solutions solve customer business and therapy challenges.
Direct Customer/Sales Support
- Conduct engaging and interactive product demonstrations to current and potential key customer in various settings. Partnering with sales teams to assist in identifying customer needs and driving growth through product solutions.
Therapy-Integrated Storytelling
- Clearly position digital products within the broader peritoneal dialysis therapy context, articulating how the digital portfolio supports the end user clinical, operational, and business objectives.
Content Creation and Management
- Collaborate with Global/Regional/Country teams in developing and managing assets like demo scripts, videos, and recordings to support commercial efforts.
Product Implementation and Training
- Assist in building product staging, roll out and training plans, and train country commercial team training leads in demo best practices and customer training plans for digital roll outs.
Post Implementation Digital Support
- Help drive post sale adoption, satisfaction and growth through training on, and assisting with implementing customer engagement and optimization plans including tracking and distributing key metrics.
Performance and Success Metrics
- Drive and track key performance indicators (KPIs) related to demo effectiveness, customer engagement, adoption and post-implementation success to support continuous improvement.
Voice of Market and Voice of Customer
- Amplify Voice of Market and Voice of Customer, synthesizing insights from pre-sales engagements, customer interactions, and post-implementation feedback to inform Regional/Global Digital Enterprise strategy, product evolution and enablement priorities.
この求人は、株式会社ヴァンティブの採用ページの内容をAIが読み取って整理したものです。応募の前に採用ページの原文を確かめてください。データの集め方企業サイト
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