Senior Site Reliability Engineer

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給与: 記載なし
勤務地: 東京都
休日: 記載なし
雇用形態: 記載なし

どんな仕事かAIによる生成

As a Senior Site Reliability Engineer in MCPD, this role drives operational excellence by implementing best practices in observability, incident management, and automation. It defines SRE strategy, improves incident management processes, and works with development, Architecture, and Platform teams to build and maintain highly available systems. The role also manages capacity planning and performance optimization for marketing platforms and reports reliability metrics and operational health to leadership.

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応募資格

必須

8+ years of experience in software engineering, DevOps, or site reliability engineering
Proven track record of building and leading high-performing SRE or platform engineering teams in a distributed, multi-timezone environment
Deep expertise in cloud platforms (GCP preferred, AWS/Azure acceptable) including compute, networking, storage, and managed services
Strong knowledge of containerization and orchestration technologies (Kubernetes, Docker) and Infrastructure as Code (Terraform, Ansible)
Hands-on experience with observability tools and practices (Prometheus, Grafana, Datadog, ELK Stack, or similar) and defining meaningful SLOs/SLIs
Experience with CI/CD pipelines, deployment strategies (blue-green, canary), and release engineering best practices
Strong programming/scripting skills in languages such as Python, Go, or Java for automation and tooling development
Excellent communication skills with the ability to collaborate effectively across engineering, product, and business stakeholders
Strong incident management experience with demonstrated ability to lead high-pressure situations calmly and effectively

募集要項最終確認 10/25

職種: SRE
雇用形態: 記載なし
役職: Senior Site Reliability Engineer
給与: 記載なし
勤務地: 東京都
働き方: 記載なし
経験年数: 8年以上
掲載日: 2026/10/17 03:37（9日前）
最終確認: 2026/10/25 21:35（1日前）

仕事内容

Department Overview

The Marketing Cloud Platform Department (MCPD) drives Rakuten's marketing product strategy, executes product development, and ensures successful implementation. We empower Rakuten's internal marketing teams by creating engaging, respectful, and cost-efficient marketing platforms that prioritize our customers.
Leveraging the Rakuten Ecosystem, we offer comprehensive marketing solutions, including campaign management, multichannel communication, and personalization. As a team of over 150 experts across Japan, India, and Singapore, we pride ourselves on being a technology-driven organization that shares knowledge within the Rakuten Tech community.

Position Details

As a Senior Site Reliability Engineer in MCPD, you will drive operational excellence by implementing best practices in observability, incident management, and automation.
This role bridges engineering and operations, requiring both strong technical expertise and people management skills to build and maintain highly available systems that serve millions of Rakuten's customers globally.
Define and drive SRE strategy, including SLO/SLI frameworks, error budgets, and reliability targets aligned with business objectives and customer expectations
Establish and improve incident management processes, including on-call rotations, escalation procedures, and blameless post-mortem practices to minimize MTTR and prevent recurring issues
Collaborate with development teams to embed reliability practices into the software development lifecycle, advocating for design reviews, chaos engineering, and production readiness reviews
Design and implement comprehensive observability solutions (monitoring, logging, tracing, alerting) to provide actionable insights into system health and performance
Drive automation initiatives to reduce toil, improve deployment reliability, and enable self-service capabilities for engineering teams
Partner with Architecture and Platform teams to ensure infrastructure decisions support scalability, fault tolerance, and cost optimization goals
Manage capacity planning and performance optimization for critical marketing platforms handling high-volume campaign executions and real-time personalization
Report on reliability metrics, incident trends, and operational health to leadership, translating technical insights into business impact assessments

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