Cloud Engineer

必須

• More than 3yearsof hands-on experienceoperatingand configuring public cloud environments (2 or more of AWS, Azure, GCP, or OCI)
• Experience with basic IAM and networking configuration (VPC, subnets, security groups, etc.)
• Experience working with Jira or equivalent ticket management tools
• Ability to execute tasks accurately based on runbooks and manuals
• Basic troubleshooting skills (log analysis, root cause isolation, etc.)
• Business-level English communication skills (meetings, Slack, documentation)
• TOEIC Score 800 above or possess equivalent abilities

歓迎

• Hands-on experience with multiple cloud platforms (2 or more)
• Associate-level or above cloud certification from AWS, Azure, GCP, or OCI
• Experience creating documentation using Confluence
• Basic experience withIaCtools such as Terraform
• Experience with cloud operations that consider security and compliance requirements
• Experience in internal user support or helpdesk roles
• Experience proposing and driving process improvements or standardization
• ExperienceleveragingAI/LLM tools (e.g., Claude Code) to improve work efficiency

使用ツール

Why We Hire

• As public cloud adoption continues to grow across the organization, we need dedicated cloud engineers to handle the increasing volume of cloud requests, configuration tasks, and user inquiries. We are looking for an engineer who can take ownership of day-to-day cloud operations and grow as a core member of the team, enabling existing members to focus on higher-level architecture and governance work.

Position Details

• You willbe responsible forday-to-day cloud operations across our multi-cloud environment (AWS, Azure, GCP, OCI), while also collaborating with internal teams and vendors, driving improvements to existing cloud environments, and contributing to team knowledge management.

1. Cloud Governance Improvement

• Periodically review and propose improvements to governance policies, security guardrails, and operational rules
• Update and promote best practices based on analysis of organization-wide cloud usage trends
• Propose and implement automation and efficiency improvements forCCoEoperations (including scripting and tooling)
• Analyze recurring issues and request patterns, and reflect findings into preventive measures and standardization efforts

2. Cloud Request Handling

• Review and process new public cloud account, project, and subscription creation requests
• Drive approval workflows via Jira tickets
• Verify that request contents meet governance policies and security requirements
• Communicate with requesters to answer questions and requestadditionalinformation as needed

3. Cloud Configuration & Build Operations

• Perform configuration tasks for IAM, networking, storage, and other cloud resources following Change Management procedures
• Execute operations based on existing runbooks and manuals
• Conduct pre/post-checks, document results, and report outcomes in Jira tickets
• Troubleshoot issuesencounteredduring operations and escalate when necessary

4. Support & Inquiry Handling

• Provide first-line responses to technical inquiries from internal cloud users
• Answer and guide users referencing existing FAQs and documentation
• Escalate unresolved issues to team members
• Record and aggregate inquiry trends to contribute to FAQ and knowledge base improvements

5. Documentation & Runbook Maintenance

• Create and update cloud operation runbooks on Confluence
• Accumulate and organize operation records and team knowledge
• Periodically review and update existing documentation
• Propose process improvements and contribute to operational standardization

6. Cross-team & Vendor Collaboration

• Coordinate and collaborate with internal teams (security, networking, service teams, etc.) on technical matters
• Manage technical inquiries and support cases with cloud vendors (AWS, Azure, GCP, OCI, etc.)
• Participate in regular vendor meetings, gather information on new services, and share relevant updates internally
• Drive smooth cross-team communication in group-wide cloud initiatives

Work Environment

• You will work as part of a 12-member team, collaborating with global members.English is the primary language of communication and is used in all daily meetings, Slack interactions, and documentation**.**