Lead Facility Management

掲載中・1日前に確認

給与: 記載なし
勤務地: 東京都
休日: Days off: Two days off per week (Saturday and Sunday), public holidays, and the year-end and New Year period
雇用形態: 記載なし

どんな仕事かAIによる生成

The Senior Site Services Manager serves as the Country Lead for the Client account in Japan, overseeing country-wide operations, technical services, and satellite sites in Tokyo and Osaka. The role includes risk governance, client partnerships, financial stewardship, safety and compliance, and service improvement. It acts as the primary escalation point and trusted advisor for country-wide service delivery.

応募資格・募集要項・仕事内容を見る

この求人に応募

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募集元で応募するジョーンズラングラサール株式会社の採用ページへ

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応募資格

必須

People & Leadership Skills
- Exceptional ability to communicate effectively with all levels within a client organization, acting as a strategic partner to bridge operational gaps.
- Strong coaching and leadership skills, capable of structuring, developing, and mentoring a high-performing SSM team.
- Adept at resolving first-line conflicts regarding customer expectations and service delivery.
Deep understanding of premium, exceptional service delivery.
Problem Solving & Strategic Thinking
- Ability to connect strategic client goals to operational deliverables, especially regarding space planning and workplace strategies.
- Articulates solutions clearly, acting as a business partner to Regional/Global teams and the client's remaining local team.
- Highly analytical with a proven ability to make data-driven decisions and solve problems objectively.
- Employs holistic approaches to find long-term, tactical, and strategic solutions for common operational problems.
- Ability to synthesize complex operational data into actionable insights for client stakeholders, ensuring transparency and proactive service adjustments.
- Experience in identifying and implementing workspace innovations that enhance the user experience while maintaining operational efficiency.
Project Management & Organizational Skills
- Strong understanding of Project Management methodologies, specifically related to capital works, contractor guidelines, and BAU service continuity during active project phases.
- Excellent planning and organizational skills to prioritize work, meet tight deadlines, and manage complex facility management related projects.
- Experience managing operational risk and maintaining strict EHS and regulatory compliance standards in high-stakes, client-facing environments.
Ideal Experience
- Minimum 10 years’ experience in people operations, ideally in Facilities Management (FM).
- Proven track record as a site manager or in a similar leadership capacity.
- Strong understanding of Project Management methodologies, specifically related to capital works and facility optimization.
- Demonstrated experience handling complex client matters, balancing the interests of the client with those of the firm.
- Experience translating strategic needs into deliverable programs
- Proven track record in financial stewardship, including budget forecasting, rigorous variance analysis, and the implementation of cost-optimization strategies.
- Demonstrated experience managing performance frameworks, including the development of KPI dashboards, service-level reporting, and leveraging data to drive continuous service improvement.
- Experience in vendor management, contract oversight, and strategic sourcing.
Strong communicator with excellent presentation, verbal, and written communication skills (Fluency in English is a requirement); an active listener.

求める人物像

Strives to deliver innovative solutions, refusing to settle for mediocre delivery.
Thinks strategically and non-traditionally to improve SOPs and ensure consistency.
High EQ with the ability to navigate highly matrixed, political situations, defuse conflict, and build trust during organizational transitions.
Self-motivated, confident, and possesses gravitas among peers and client stakeholders.
Highly flexible and resilient—able to adapt and effectively manage rapidly changing, high-volume, and stressful situations.
Proven ability to initiate and follow through with improvement initiatives.
Able to work independently while remaining a deeply collaborative team player.
Exhibits unwavering honesty, trustworthiness, energy, pacing, focus, and excitement.
A natural change agent who thrives in matrixed environments, with the agility to pivot strategies based on evolving business needs and performance metrics.

応募について

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.

募集要項最終確認 10/26

職種: プロパティマネージャー
雇用形態: Probationary period: Yes
役職: Country LeadSenior Site Services Manager (SSSM)
給与: 記載なし
給与の詳細: Bonuses: Available (performance-related bonuses)
勤務地: 東京都Tokyo
働き方: Generally based on working from the office
勤務時間: Working hours are based on the client’s timetable
休日・休暇: Days off: Two days off per week (Saturday and Sunday), public holidays, and the year-end and New Year period
経験年数: 10年以上
選考の流れ: 1. Application screening2. Interviews (several rounds planned)3. Final interview
掲載日: 2026/10/14 06:26（13日前）
最終確認: 2026/10/26 23:10（1日前）

仕事内容

Overall Role

As the Senior Site Services Manager (SSSM), you serve as the Country Lead for the Client account in Japan, providing strategic direction and operational oversight. This role centers on three core pillars: leading country wide operations (including Technical Services and satellite sites in Tokyo and Osaka), enforcing robust risk governance, and maintaining strong client partnerships. You will be responsible for financial stewardship, ensuring absolute safety and compliance, and driving service excellence through cross-functional alignment. Acting as the primary escalation point and trusted advisor, you will define clear operational boundaries to ensure seamless, compliant, and high-performance delivery across the country.

Leadership, Governance & Regional Management

Country Operations Leadership:** Drive strategic direction as Japan's Local Country Lead, acting as the key representative in client steering committees and regional governance forums.
Engineering & Technical Services Management:** Supervise the Japan Technical Services Manager, maintaining full accountability for all sites engineering and technical operations with the support of technical service manager.
Remote Site Supervision:** Provide operational oversight for remote offices in Tokyo and Osaka, coordinating local managers and tracking site-level performance.
Proactive Strategic Planning:** Foresee operational hurdles, formulate long-term workplace policies, and pre-emptively execute solutions to streamline service delivery.
KPI & Performance Reporting:** Track and report on Key Performance Indicators (KPIs) and service levels, providing regular data-driven insights and performance reviews to client stakeholders to drive continuous service improvement.
Talent Development & Culture:** Build and sustain a high-performing, inclusive team culture by identifying talent gaps, implementing mentorship programs, and fostering professional development to ensure robust succession planning and operational continuity.

Project & Operational Risk Governance

Operational Boundary Enforcement:** Standardize and implement permit-to-work systems, on-site engagement rules, and guidelines for external projects (IT, construction, workplace) to shield core BAU operations from interruptions.
Project Risk Mitigation:** Assess risks for active initiatives to guarantee that external vendor activities do not hinder team performance or breach contract SLAs.
Collaborative Synergy:** Coordinate with regional units (such as EHS, Sustainability, MAC, and OP) and local partners (IT, security, food services) to provide a cohesive, innovative and low-risk service experience.
Crisis & Business Continuity Management:** Lead site-wide responses during critical incidents or facility emergencies, acting as the primary point of contact for regional leadership to ensure rapid recovery and minimal business disruption.

Client Relations & Financial Stewardship

Client Advisor & Partner:** Cultivate robust client relationships to align operational outputs with business objectives, positioning JLL as a trusted partner while ensuring independent day-to-day management.
Budgetary & Financial Management:** Control local account budgeting, forecasting, and financial processes, conducting assessments to resolve variances and optimize spend.
Safety & Regulatory Adherence:** Instruct personnel on EHS guidelines from both JLL and the client, ensuring strict adherence to statutory and safety regulations.
Cost Efficiency & Innovation:** Identify and implement cost-saving initiatives and workspace innovations to drive operational excellence and continuous improvement.
Sustainability & ESG Integration:** Champion workplace sustainability initiatives, ensuring site operations align with the client’s global environmental, social, and governance (ESG) targets and carbon-neutral commitments.

この求人は、ジョーンズラングラサール株式会社の採用ページの内容をAIが読み取って整理したものです。応募の前に採用ページの原文を確かめてください。データの集め方企業サイト