Technical Success Account Manager

掲載中・1日前に確認

給与: 記載なし
勤務地: 東京都
休日: 記載なし
雇用形態: 記載なし

どんな仕事かAIによる生成

Google Cloudの重要顧客に対する技術リーダーとして、プラットフォームの健全性、安定性、技術的卓越性を推進する。技術ガバナンスやアーキテクチャ評価を行い、Google Cloudのベストプラクティス導入と、信頼性・回復力の高いワークロードの実現を支援する。顧客の技術的課題をGoogle Cloudの製品ロードマップに反映し、ワークロードの成功と継続的な最適化を担う。

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応募資格

必須

Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
10 years of experience in a customer-facing technical role.
Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures).
Experience presenting to technical and executive stakeholders ( explaining technical concepts to non-technical audiences).
Experience with core cloud computing concepts and enterprise architecture principles (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks).
Ability to communicate in Japanese and English fluently as this is a customer facing role that requires communication with local Japanese customers.

歓迎

MBA or Master's degree in a Management, Technical, or Engineering field.
10 years of experience in technical project management or a customer-facing role.
Experience collaborating with cross-functional teams (e.g., sales, Support, Product) to drive customer outcomes.
Deep understanding of cloud computing concepts (Networking, Identity and Access Management (IAM), Compute, Storage) and operational frameworks (Information Technology Infrastructure Library (ITIL), Developer Operations (DevOps), Site Reliability Engineering (SRE)).
Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.

募集要項最終確認 10/21

職種: カスタマーサクセス
雇用形態: 記載なし
給与: 記載なし
勤務地: Tokyo, Japan
働き方: 記載なし
経験年数: 10年以上
学歴: 大学卒業以上
掲載日: 2026/10/12 06:35（10日前）
最終確認: 2026/10/21 22:01（1日前）

仕事内容

この求人について

As a Technical Success Account Manager (TSAM), you will serve as a strategic technical leader aligned with Google Cloud’s most critical customers. You will be responsible for driving sustained platform health, achieving technical excellence, and ensuring stability for key business critical workloads running on Google Cloud Platform (GCP). You will serve as the customer’s trusted technical advisor, translating complex business objectives into rigorous technical governance and modern, resilient cloud architectural strategies. You will advocate adoption of industry best practices and act as the primary point of accountability for resolving platform challenges and proactive risk mitigation, to the satisfaction of executive stakeholders. You will independently forge strong executive relationships, advocate for the implementation of Google Cloud architecture standards, elevate platform stability, and establish technical excellence across the customer’s Google Cloud Platform (GCP) footprint, through a programmatic approach. You will serve as the internal customer advocate, translating their strategic needs into actionable feedback for Google Cloud’s product and engineering teams, ensuring continuous service improvement and feature development.

仕事の内容

Establish and lead technical governance, focusing on platform health metrics and enterprise readiness planning.
Provide technical guidance and advocate the adoption of Google Cloud architecture and best practices via deep dives and workshops.
Drive platform stability and excellence through deep architectural health assessments.
Serve as the strategic technical advisor to address and resolve critical reliability concerns, advising on and guiding the architecture of highly robust, scalable, and resilient workloads.
Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps. Own workload success, stabilization, and ongoing optimization to ensure sustained business value.

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