Enterprise Services - Customer Support, Execution Management System (EMSX Tradedesk)

As part of our Enterprise Services, Tradedesk is the first line of defence and the first line of offense. We are the domain experts. We are a group of highly technical individuals who provide high-level support for Bloomberg’s sell-side and buy-side clients, working alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees and develop them into future specialists with deep product knowledge.

You're a calm, knowledgeable force in a fast-paced, volatile market. Our clients rely on our domain expertise to guide them, so that they can use the power of our Electronic Trading Services to make better business decisions. You're always looking for and sharing tips and insights about classic features and exciting new functionality. And whether you're on a chat, getting on a call or on-site with your client, you can quickly size up a situation and provide a solution.

Utilize your product knowledge and acquired client intel to support our clients on trade-related issues through multiple ongoing chats,

Exceed client expectations by taking ownership and driving resolution

Create clear and up-to-date documentation on client needs

Communicate effectively with external stakeholders

Develop your knowledge of our products and customers' workflows

Share and build knowledge across our Electronic Trading businesses

Apply your product knowledge to add value to the client experience

Stay ahead of what's happening in the financial markets and understand the impact on our clients

Pre and Post-sales activities including client demos and onboarding

Generate leads and contribute to sales campaign

Validate, analyse and prioritize product enhancement requests and fixes for Product and Engineering

Provide valuable customer intelligence that drives product improvements and sales performance