どんな仕事かAIによる生成

The Senior Product Researcher will represent Japanese business customers and turn customer understanding into product decisions for Amazon Business Japan. The role leads qualitative and quantitative research across the product lifecycle, synthesizes research and behavioral and business data into actionable recommendations, and influences product strategy and roadmaps. It also builds reusable research infrastructure, guides external vendors, and mentors other researchers.

応募資格・募集要項・仕事内容を見る

応募資格

必須

5+ years of proven success leading User Research projects with demonstrated impact experience
5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
Strong statistical thinking and a commitment to rigorous, unbiased and ethical research practices.
Strong spoken and written communication skills, with the ability to craft compelling narratives and influence senior stakeholders.
Business-level fluency in both Japanese and English, with the ability to bridge context between local and global teams.
Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
Experience with behavioral data collection, quantitative data analysis, and statistics
Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)

歓迎

Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
Retail / e-commerce / B2B research experience in a global context, or experience with a large-scale technology platform
Experience triangulating qualitative insights with large-scale telemetry, A/B testing results, business metrics and behavioral segmentation; experience designing measurement frameworks with clear success criteria
Hands-on experience using AI tools for research synthesis and analysis, with the ability to critically evaluate AI outputs for accuracy and bias
Experience researching AI/ML-powered products (model behavior, user trust, potential risks) and adapting methods for AI-mediated experiences
High tolerance for ambiguity and ability to prioritize research questions from multiple stakeholders in a fast-paced environment

募集要項最終確認 11/13

職種: UXリサーチャー
雇用形態: 記載なし
給与: 記載なし
勤務地: 東京都Tokyo
働き方: 記載なし
経験年数: 5年以上
学歴: 大学院修了以上
掲載日: 2026/11/12 11:43（2日前）
最終確認: 2026/11/13 23:42（1日前）

仕事内容

Description

Serving businesses across industries take more than global features and services; it takes solutions designed for the Japanese marketplace. In Japan, we are seeking a Senior Product Researcher to be the voice of our business customers and turn deep customer understanding into clear product decisions.
You will join the Amazon Business Japan organization, partnering daily with local product and program managers, designers, engineers, sales and marketing stakeholders, and with the global Amazon Business research community on methods, standards and shared tooling. You start with the decision, not the method: you clarify what action the team needs to take, then choose the right approach — qualitative, quantitative, or both — balancing speed and rigor. You are equally comfortable running an in-depth interview, designing a survey, analyzing behavioral data, and standing in front of senior leaders to explain what it all means.
You will evaluate the end-to-end experience through the eyes of Japanese business buyers, including approvers, procurement and administrative users, and assess how well it fits local expectations, down to the UI copy. Beyond fixing what is broken, you will proactively surface strategic opportunities and customer-experience gaps. If you want your research to help shape what we build for Japan, we would love to talk to you.

Key job responsibilities

Plan and run qualitative and quantitative studies — interviews, usability tests, surveys, ethnographic and diary studies, field research, concept testing and rapid feedback — end to end, from study design and recruiting through moderation, analysis and reporting.
Lead multi-study research programs on ambiguous problem areas, and partner with product, design, and business stakeholders to set a research strategy and roadmap across the product lifecycle (discovery to post-launch).
Triangulate research, customer feedback, and behavioral and business data into actionable insights that reveal systemic patterns and root causes, and use data-driven narratives to influence team priorities and product roadmaps.
Review the end-to-end UX, including UI strings and copy, from the perspective of Japanese business customers and flag where the experience does not fit local expectations.
Turn research findings into strategic recommendations for senior leaders, and provide customer evidence for product and business strategy documents such as PR/FAQs and annual plans.
Represent Japanese business customers across the organization, and use customer feedback to give senior product and technology leaders the insights and facts to prioritize and resolve customer-experience gaps, bringing Japan-specific needs into global product decisions.
Build and maintain reusable research infrastructure — a knowledge base, repositories and synthesis frameworks — so insights are accessible across teams rather than delivered per project.
Manage and guide external research vendors, ensuring quality, rigor and alignment with research goals.
Actively mentor and develop other researchers, and improve research methods and drive adoption of best practices across the team.

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