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東京都のカスタマーサクセスの求人602件応募資格・募集要項・仕事内容を見る
Senior Enterprise Support Manager, Strategic Industries - Global Financial Services
- 給与
- 記載なし
- 勤務地
- 東京都
- 休日
- 記載なし
- 雇用形態
- 記載なし
どんな仕事かAIによる生成
As Enterprise Support Manager for Global Financial Services, you will lead Technical Account Managers supporting customers’ business-critical applications and ongoing AWS operations. You will guide the team’s use of AI-assisted tools, lead operational reviews, work with sales leadership on application workloads, and represent customer needs within AWS.
この求人に応募
応募資格
必須
- 5+ years of technical team management experience
- Experience hiring, developing, and managing high-performing technical teams
- Experience improving and creating new processes and structure to achieve goals
- Experience driving improvement programs in the operations, engineering and support fields
- Bachelor's Degree in Computer Science, Math, or related discipline, or equivalent work experience
歓迎
- Experience scaling an organization through rapid growth or expansion
- Experience in business development, account management, product management, project management, financial analysis and/or marketing
- Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications
- Experience effectively communicating complex concepts through written and verbal communication
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience developing customer relationships and influencing key decision-makers
- Experience as a manager with a track record of success
応募について
- Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
募集要項最終確認 11/13
- 職種
- カスタマーサクセス
- 雇用形態
- 記載なし
- 役職
- Enterprise Support Managerlead a team of Technical Account Managers
- 給与
- 記載なし
- 勤務地
- 東京都Tokyo
- 働き方
- 記載なし
- 経験年数
- 5年以上
- 学歴
- 大学卒業以上
- 掲載日
- 2026/11/13 11:42（1日前）
- 最終確認
- 2026/11/13 23:42（1日前）
仕事内容
Description
- As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help Amazon's largest and most strategically important customers navigate the operational challenges of cloud computing. You will work with our top-tier customers, supporting the software development life-cycle for cloud services, operations management of active services, and business relationships with AWS. In this role, you will have the opportunity to help shape and execute a strategy to build mind-share and broad use of Amazon Web Services with one of our largest customers. You must possess management and customer-facing skills that enable you to represent AWS well within a customer's environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available only in the cloud.
- As Enterprise Support Manager, you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer, helping to plan, review, and oversee ongoing operations of business critical applications. You will set the standard for how your team uses generative AI and AI agents in their work — driving fluent, everyday use of AI-assisted tooling to accelerate troubleshooting, operational reviews, and customer insights, and holding the team to a high bar on reviewing and steering agent-generated output rather than accepting it unchecked. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS's largest application workloads. You will lead operations reviews, both internally and with your customers, while constantly seeking ways to improve your customer's AWS experience. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.
Key job responsibilities
- Every day will bring new and exciting challenges on the job while you:
- Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
- Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
- Lead the adoption of AI-assisted ways of working across your team — establishing how agents are used for workload discovery, deep dive reviews, and operational analysis, and coaching TAMs to compress context-building and reviews while owning the quality of the outcome
- Guide customers on adopting AWS generative AI services to modernize and streamline their operations, and ensure your team can advise credibly on that journey
- Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Help Enterprise customers define IT and business processes that work well with cloud deployments
- Engage with Director and C-Level executives to translate business needs into technical and operational plans
- Work with AWS executive leadership to influence the product roadmap
- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
About the team
- In GFS, we provide support to some of the world's largest financial services industries. We align ourselves with our customers to support their adoption of the cloud. We analyze and assist with financial goals, performance goals, and partner with our customers to provide a cloud experience that suits their needs. We cover the divisions of capital markets, insurance, and banking and payments.
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