Supply Chain Key Account Analyst

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給与: 記載なし
勤務地: 東京都
休日: 記載なし
雇用形態: 記載なし

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As part of the Supply Chain Team, the Supply Chain Key Account Analyst monitors and improves Supply Chain performance for a defined Customer portfolio and region, acting as a Customer Expert. The role provides analytical and data support, manages Customer communications and portals, supports Customer service improvement, and participates in Supply Chain projects.

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募集要項最終確認 11/1

職種: SCMマネージャー
雇用形態: Employee Status: VIE (durée déterminée)Job Type: VIE
給与: 記載なし
勤務地: 東京都Tokyo
働き方: 記載なし
掲載日: 2026/10/13 06:34（20日前）
最終確認: 2026/11/01 22:09（1日前）

仕事内容

募集内容

Working as part of the Supply Chain Team, you will monitor, consolidate and challenge the Valeo Supply Chain performance of a defined Customer portfolio and region.
In this defined Customer portfolio, you’ll be considered as our Customer Expert with an extensive understanding of Customer needs, rules and expectations.
You will be developing and optimizing measurement of our performance and work with the various functions to achieve improved Customer service.
You will also provide analytical & data support to the dedicated area of the Sales, Marketing or Supply Chain Teams and their Customers, including Customer Portal management (eg.PO)
The role will also include internal and external communication as well as leading gatherings at appropriate Valeo or Customer management level.
You will use, promote and participate in the improvement of Valeo Tools in order to investigate, problem solve, record and train yourself and others.
Finally you will also be involved in Supply Chain projects, manage and enhance all aspects of your Customer Service base.

1. Provide best in class Customer Service to the Customer

Ensure quick and qualitative Customer response to improve Customer satisfaction.
Customize KPI management based on Customer’s priorities: Customer Service Rate, Past dues, Customer backorders, lost sales, claims and escalation requests...
Identify top offenders based on Customer’s KPI.
Collect and challenge Valeo action plans from entities in deviation for a quick resolution.
Ensure the data reliability, action plans consistency and robustness.
Build, deploy and follow up the Customer’s Supply Chain roadmap considering applicable Valeo Supply Chain standards.

2. Become our Customer Expert

Gather and share Customer’s latest rules linked to Supply Chain
Relay to the Valeo network Customer’s essential Supply Chain information as premises closing calendars or new logistics projects if any.
Build, promote, follow and ensure training/certifications of Valeo counterparts on Customer’s tools, standards and expectations.

3. Provide optimal analytical and data support

Consolidate and ensure accuracy of the forecast and delivery performance metrics (Customer/Valeo view).
Publish periodic statements to Valeo management with qualitative and quantitative comments on deviations/offenders versus Customer’s targets.
Consolidate and alert on penalty risks or invoiced penalties from the Customer
Maintain and update customer‐related data in the customer portals, including pricing information, document uploads and downloads, and the timely distribution of these documents to relevant Valeo sites.

4. Handle internal/external Communication and gatherings

Maintain up-to-date Valeo Customer Service contacts directory for selected Customer.
Build good working relationships cross-functionally with internal and external Customers.
Represent Valeo when meeting with Customers in order to identify actions to improve our performance and to optimize the flows.
Prepare and perform Valeo’s presentation to support the periodic reviews with Customers.
Visit the Customer/Valeo Sites when needed.
Support sites on dispute processes if any.
Share with network concerned results on improvements achieved and lessons learned.

5. Operational / Customer Satisfaction Excellence applying Valeo Tools and standards

Drive implementation and application of Valeo standards.
Ensure availability of process documentation with process flows & works instructions.

6. Participate on Supply Chain Projects

Drive continuous improvement of your Customer Service base and Valeo internal systems and processes.
Realize benchmarking within the Customer Service Network in coordination with your Management.
Take part in and possibly lead Supply Chain and Customer projects as appropriate.

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