どんな仕事かAIによる生成

This position leads the stable operation of retail applications and the introduction and adoption of new features and business processes. It coordinates application support, testing and release readiness, user training, boutique deployments, and continuous improvement.

応募資格・募集要項・仕事内容を見る

応募資格

必須

Three or more years of L2 or equivalent application-support experience
Experience supporting business applications such as POS, retail, inventory, order management, CRM, or ERP
Experience in incident investigation, troubleshooting, testing, releases, or go-live support
Understanding of retail processes such as sales, inventory, returns and exchanges, customer orders, and payments
Ability to analyse issues across applications, data, access, integrations, devices, and networks
Experience using an IT service-management tool and a basic understanding of incident, problem, change, and knowledge management
Ability to align multiple stakeholders, clarify priorities, risks, and decisions, and drive outcomes
Strong Japanese communication skills and working proficiency in English
Ability to travel to boutiques and provide onsite support when required

歓迎

Experience in luxury retail or another high-touch customer-service environment is preferred
Knowledge or experience in SAP-related processes, application monitoring, ITIL, training, or project management is preferred

募集要項最終確認 11/5

職種: 社内SE・情報システム
雇用形態: 記載なし
役職: individual-contributor manager role with no direct reports
給与: 記載なし
勤務地: 東京都
働き方: 記載なし
経験年数: 3年以上
掲載日: 2026/11/02 21:15（3日前）
最終確認: 2026/11/05 02:51（今日）

仕事内容

MAIN PURPOSE

This position leads the stable operation of retail applications and the successful introduction and adoption of new features and business processes. It is an individual-contributor manager role with no direct reports, providing functional leadership through expertise and cross-functional coordination to improve boutique business continuity and user experience.

Application Support

Lead the investigation and resolution of incidents and service requests related to retail applications
Assess business impact and lead root-cause analysis across applications, data, access, devices, and networks
Own complex issues through effective escalation, user confirmation, and closure

Testing & Release Readiness

Plan and coordinate functional, integration, regression, and user acceptance testing, ensuring delivery quality
Define business scenarios, test data, expected results, and evidence, and coordinate defect retesting
Provide release-readiness recommendations and lead initial post-release stabilisation

User Adoption & Training

Lead readiness, communication, and training for new features and business-process changes
Create and maintain user guides, FAQs, quick references, and related materials
Identify adoption barriers and drive improvement plans with relevant stakeholders

Go-Live & Continuous Improvement

Coordinate boutique deployments, go-live, and early-life support onsite or remotely
Maintain knowledge articles, troubleshooting guides, and support procedures
Analyse recurring issues and recommend prevention, simplification, automation, and user-experience improvements

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