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東京都のカスタマーエンジニアの求人199件応募資格・募集要項・仕事内容を見る
Service Engineer
- 給与
- 記載なし
- 勤務地
- 東京都
- 休日
- 記載なし
- 雇用形態
- 記載なし
どんな仕事かAIによる生成
The Service Engineer applies technical knowledge to operate a technology area or customer group, integrates technical knowledge and business understanding to create customer solutions, and resolves routine technical incidents. The role also applies company solutions to customer needs and participates in customer expectation management and escalation processes.
この求人に応募
応募資格
必須
- Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired.
- Basic knowledge of company products and services offerings.
- Communicate effectively to technical level and first-level management within an organization.
- Active listening skills and ability to adjust messages to audience level.
- Problem-solving skills (proactive, reactive and creative based on clearly defined procedures.
- Conceptual understanding of IT environments.
応募について
- encourages applications from all qualified individuals, including those with disabilities.
募集要項最終確認 10/29
- 職種
- カスタマーエンジニア
- 雇用形態
- 記載なし
- 給与
- 記載なし
- 勤務地
- Tokyo, Tokyo, Japan
- 働き方
- This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.
- 福利厚生
- We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
- 経験年数
- 3年以上
- 学歴
- 短大・高専卒業以上
- 掲載日
- 2026/10/29 21:36（2日前）
- 最終確認
- 2026/10/29 21:35（2日前）
仕事内容
Job Family Definition:
- Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.
Management Level Definition:
- Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.
Responsibilities:
- Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
- Integrate technical knowledge and business understanding to create solutions for customers.
- Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
- Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
- Participate in Customer Expectation management as part of escalation process.
- Build relationship with management in assigned accounts.
- Sets expectations with customers based on defined parameters.
この求人は、日本ヒューレット・パッカード合同会社の採用ページの内容をAIが読み取って整理したものです。応募の前に採用ページの原文を確かめてください。データの集め方企業サイト
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応募は日本ヒューレット・パッカード合同会社の採用ページで受け付けています。このページは採用ページの掲載内容をもとに構成しているため、最新の応募条件は募集元でご確認ください。