Customer Experience Customer Success Specialist

掲載中・今日に確認

給与: 記載なし
勤務地: 東京都
休日: 記載なし
雇用形態: 記載なし

どんな仕事かAIによる生成

The Customer Success Specialist acts as a primary advocate for customers, aligning their goals with Meraki's capabilities. The role drives customer adoption across the Meraki platform through customer adoption strategies, success planning, customer enablement, and collaboration with internal teams.

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応募資格

歓迎

Bachelor's degree plus 5 years of related experience, or Master's degree plus 3 years of related experience, or PhD, or equivalent relevant work experience. Business Intelligence/analytics experience is a plus.
An understanding of Cisco Meraki products, their key features, and updates, with an ability to explain primary use cases and simple technical concepts.
An ability to understand customer businesses and industries and execute technical adoption plans to meet their specialised needs.
A demonstrated ability to build trust with customers and partners and effectively engage primary stakeholders.
The capability to set basic success metrics for adoption strategies and understand Meraki Portfolio and CX Services Spend & ARR.
An ability to clearly and concisely convey technical concepts and advocate for customer needs within Cisco.

求める人物像

a motivated individual
a passion for helping customers succeed

応募について

If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway.

募集要項最終確認 10/20

職種: カスタマーサクセス
雇用形態: 記載なし
給与: 記載なし
勤務地: 東京都Minato
働き方: 記載なし
学歴: 大学院修了以上
掲載日: 2026/10/12 04:28（8日前）
最終確認: 2026/10/20 02:08（今日）

仕事内容

募集内容

We are looking for an ambitious Customer Success Specialist to join our team to drive greater customer value by bringing Cisco’s best ideas with innovations and capabilities to the highest value customers. The Customer Success Specialist will act as the primary advocate for our customers, championing their success by aligning their goals with Meraki's capabilities.
This role requires a proactive approach to understanding customers’ unique challenges, identifying opportunities for growth, and delivering tailored strategies to ensure they achieve measurable outcomes. By leveraging your expertise in customer engagement, analytics, and technical acumen, you will empower customers to unlock the full potential of the Meraki platform while driving long-term adoption and loyalty. Your ability to navigate complex organisational environments, build trust, and communicate value will be instrumental in fostering meaningful partnerships and delivering transformational results for our customers.

What You'll Do:

As a Customer Success Specialist (CSS), you will play a foundational role in driving customer adoption and ensuring positive customer outcomes across the Meraki platform. Your responsibilities will include:
Driving customer adoption across the Meraki platform, helping customers understand and utilise core features and functionalities that ultimately improves their end user experience.
Building and executing concurrent high-touch customer adoption strategies, including setting tangible metrics to track progress and demonstrate value across a moderately-size portfolio.
Understanding how the Customer Success Adoption Motion, Customer use cases and Cisco CX services portfolio can benefit customers and partners.
Identifying, engaging and building rapport with customers’ primary stakeholders to understand their business challenges and objectives.
Collaborating across internal teams to deliver aligned, end-to-end solutions while focussing on success planning and customer enablement.
Understanding the scope of the CSS role and proactively deflecting out-of-scope activities.

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