職種・勤務地・キーワードで探す
条件を変える
東京都のカスタマーサクセスの求人571件応募資格・募集要項・仕事内容を見る
Customer Experience Customer Success Specialist
- 給与
- 記載なし
- 勤務地
- 東京都
- 休日
- 記載なし
- 雇用形態
- 記載なし
どんな仕事かAIによる生成
This role drives customer adoption of Cisco technologies and supports successful onboarding, renewals, and business growth through technical adoption planning, enablement, and customer engagement. It leads complex adoption strategies and cross-functional customer success programs, using AI-driven insights and collaboration with Sales, CX, and Product teams to improve customer outcomes and product usability.
この求人に応募
応募資格
必須
Minimum Qualifications
- Bachelors + 8 years of related experience, or Masters + 6 years of related experience, or PhD + 3 years of related experience, or equivalent relevant work experience
- Expert level (e.g., CCIE) or equivalent relevant certification expected.
- Industry trend certifications
募集要項最終確認 10/20
- 職種
- カスタマーサクセス
- 雇用形態
- 記載なし
- 給与
- 記載なし
- 勤務地
- Minato, Japan
- 働き方
- 記載なし
- 学歴
- 大学院修了以上
- 掲載日
- 2026/10/12 04:29（8日前）
- 最終確認
- 2026/10/20 02:08（今日）
仕事内容
募集内容
- This role ensures the adoption of software and value realization that lead to successful renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments to tailor adoption strategies. It proactively develops and orchestrates technical adoption planning (TAP) execution, creating and driving TAPs that align with customer goals to maximize technology investments and promote the full utilization of Cisco technologies, with designated CSSs typically owning TAP creation and pooled CSSs contributing architecture-specific expertise. The position facilitates alignment workshops to review adoption progress and drive expected customer outcomes and benefits, resulting in successful onboarding, adoption, and renewals. It drives scale impact by creating and delivering advanced 1:many technical enablement Expert Insight Series, stays current with the latest Cisco technologies including AI advancements, the competitive landscape, and industry trends to provide expert guidance, and participates in stakeholder workshops to articulate the state of the adoption business, including common barriers and market trends. The role is also involved in 1:1 customer engagements and community events, supporting Customer Experience Managers (CXMs) and Customer Success Managers (CSMs) in TAP and execution, while influencing executive and customer technical decision-making and fostering trusted advisory relationships. Additionally, the position collaborates with Customer Success Teams, Accounts, Sales, Partners, and others in GTM, leveraging AI and strategic insights to enhance customer adoption, address product concerns, and identify use cases that drive value and business outcomes. It acts as a technology evangelist between customers and Cisco's product teams, providing feedback to inform product development and enhancements, and leads collaboration with Product teams to address systemic product challenges identified by customers, driving usability and serviceability enhancements.
What You'll Do
- Drives strategic, technical and complex adoption strategies across large, strategic customer segments, managing high-complexity enterprise deployments where AI-analytics inform both planning and execution
- Regularly leads customized technical enablement initiatives such as executive briefings, architecture-specific workshops, and cross-functional onboarding programs
- Acts as a trusted advisor to senior customer leaders, helping them align Cisco technologies with long-term business outcomes
- Oversees TAP execution and integration across multiple teams, ensuring adoption plans are integrated with broader account strategies and lifecycle motions
- Demonstrates deep knowledge across several products in a secondary architecture
- Runs adoption business reviews (state of usage, blockers, market trends) and updates TAPs, integrating AI analytics to highlight trends and forecast needs
- Partners with Sales and CX leadership to co-create adoption journeys for high-value accounts, ensuring alignment with renewal and expansion goals
- Manages adoption across multiple stakeholders and teams, ensuring consistency and quality of customer experience
- Communicates complex details in meetings or workshops, tailoring content for varied audiences to achieve clear understanding
- Participates in events like roadshows or technical sessions, using advanced setups to demonstrate solutions and follow through on action items
- Designs and leads 1:many series; measures reach and impact
- Leads technical strategy across customer success programs, aligning product capabilities and architecture choices with lifecycle delivery and business outcomes; explains trade‑offs to stakeholders
- Integrates advanced telemetry and AI models, designs and runs complex labs (multi‑domain, multi‑site) to de‑risk deployments; documents “known good” patterns; adapts them dynamically to address specific customer technical challenges
- Acts as Technology Evangelist, turns field signals into product improvements, owns some high‑value asks, builds the case, and follows through to resolution, collaborating with other Cisco teams on service enhancements and adoption strategies
- Sets vision and direction for customer success programs across multiple teams or regions, integrating AI-driven productivity insights to accelerate results
- Leads cross-functional initiatives to scale best practices globally and improve customer outcomes
- Mentors senior IC talent, team leads, and managers, providing guidance on complex customer situations and organizational strategy
- Represents CSS community and interests in planning and decision-making forums
この求人は、シスコシステムズ合同会社の採用ページの内容をAIが読み取って整理したものです。応募の前に採用ページの原文を確かめてください。データの集め方企業サイト
同じ会社の求人69件
- High Touch Engineering Technical Leader
- Customer Project Manager
- Account Executive (Enterprise)
- Account Executive - Portfolio
- Account Executive - Portfolio (Public Sector)
- Associate Sales Representative
職種と勤務地が似ている求人東京都のカスタマーサクセス 571件
- Customer Experience Customer Success Specialist - NX
- Customer Experience Customer Success Specialist
- セールス担当
- カスタマーサクセス（マネージャー）
- キュレーター
- ハイタッチカスタマーサクセス
募集元の採用ページから応募できます
応募はシスコシステムズ合同会社の採用ページで受け付けています。このページは採用ページの掲載内容をもとに構成しているため、最新の応募条件は募集元でご確認ください。