Customer Success Manager - Lark Japan

掲載中・今日に確認

給与: 記載なし
勤務地: 東京都
休日: 記載なし
雇用形態: 正社員

どんな仕事かAIによる生成

The Customer Success Manager supports Lark Japan customers in maximizing the value of the platform and achieving overall success. The role partners with Customer Support, Pre-sales, Sales, and account teams to understand clients’ business processes, recommend suitable Lark solutions, manage projects, provide coaching, coordinate integrations and expansion opportunities, and relay client feedback to the development team.

応募資格・募集要項・仕事内容を見る

この求人に応募

給与記載なし

募集元で応募するBytedance株式会社の採用ページへ

相談する共有準備中

応募は募集元の採用ページで受け付けています。当サイトに応募フォームはありません。

応募資格

必須

3+ years of experience in new business development, business consulting, IT consulting, enterprise sales, systems development, product manager, customer success or any other closely related role in SaaS or Consulting Industry
Ability to communicate extensively across various departments and manage projects of all sizes.
Ability to communicate smoothly with all levels of audience from CXO level to field level.
Able to explain things in an easy-to-understand manner according to the IT literacy of the customer.
Must be able to improve business processes and provide solutions.
Must be self-motivated and have a proven track record of achieving goals.

歓迎

Knowledge of enterprise office collaboration software
Knowledge of corporate shared services functions
"Start-Up" mindset or experience on approach of problems and polished resolutions

募集要項最終確認 10/27

職種: カスタマーサクセス
雇用形態: Employment Type: Regular
給与: 記載なし
勤務地: 東京都Tokyo
働き方: 記載なし
経験年数: 3年以上
掲載日: 2026/10/14 06:38（13日前）
最終確認: 2026/10/27 00:32（今日）

仕事内容

Responsibilities

The Lark Japan Customer Success team is responsible for ensuring the success and satisfaction of Lark's customers in Japan. The primary role is to assist customers of Lark Japan in maximizing the value they get from the platform and to ensure their overall success. This role will partner closely with Customer Support, Pre-sales, Sales and the broader account team to deliver impact.
Digital Consultant helps clients who have signed up for a paid plan to maximize the value of Lark by performing the following tasks:
Understand the key issues and business processes specific to the organization by conducting a wide range of interviews from the CXO class (management level) to the field level.
Prioritize the various issues and solve them with the most suitable function from Lark's various functions. We provide customized support and optimal solutions to each individual client and manage their project accordingly.
Provide coaching and support as needed to help clients get the most out of their solutions.
Liaise with the technical team as needed when integrating LARK with external systems.
Liaise with the sales team in situations where opportunities for expansion, up-sell/cross-sell, etc. may arise.
Provide feedback on client requests to the internal development team.

この求人は、Bytedance株式会社の採用ページの内容をAIが読み取って整理したものです。応募の前に採用ページの原文を確かめてください。データの集め方企業サイト