どんな仕事かAIによる生成

The IDT Service Management Manager is the service line manager for BAT’s sites and local applications in Japan and the main point of contact for local vendors. The role maintains stable, secure services and agreed service levels while leading simplification, modernisation and cost-efficiency initiatives.

応募資格・募集要項・仕事内容を見る

応募資格

必須

A genuine understanding of the business you support and how technology contributes to it — this role fails if it's run as pure IT
Methodical problem-solving and the composure to stay calm when a service is down and the room isn't
The ability to explain something technical to someone who isn't, without condescension
Comfort operating autonomously where the answer isn't defined yet
A degree in computer science, information technology, systems or network administration, or a closely related field
5+ years in a multinational organisation, with working knowledge of ITIL v4, Lean, Agile and secure development practices

歓迎

Useful, not essential: team leadership experience; hands-on work with automation, APIs, connected devices or large-scale data

募集要項最終確認 11/6

職種: 社内SE・情報システム
雇用形態: Contract Type PermanentTokyo, Japan · Full-time · Manager
役職: Manager
給与: 記載なし
給与の詳細: Salary Range Competitive salaryYou get an annual performance bonus (subject to eligibility)
手当: transport support
勤務地: 東京都
働き方: 記載なし
休日・休暇: a flexible holiday plan
福利厚生: health coverEnglish and Japanese language trainingDevelopment runs on a defined career framework with published capabilities per role and grade, plus online learning and structured leadership programmes.
経験年数: 5年以上
掲載日: 2026/11/06 22:04（2日前）
最終確認: 2026/11/06 22:04（2日前）

仕事内容

募集内容

_Own the technology services a whole market runs on — and simplify them while they're running._

The role

You're the service line manager for our sites and local applications in Japan, and the main point of contact for local vendors. Two jobs run in parallel: keeping services stable, secure and meeting their agreed service levels; and leading the simplification and modernisation work that reduces how much there is to keep running. You'll also be the escalation point when something breaks and senior people want an answer.

What you'll own

Service performance against agreed service levels — monitoring it, reviewing it, and improving it rather than reporting on it
Lifecycle plans, optimisation roadmaps and risk analysis for the technology assets in your scope
The service catalogue and its documentation — architecture, network and server diagrams, inventories and service instructions, kept genuinely current
Vendor and supplier contracts: reviewing whether they actually support the service levels we've promised the business
Escalations end to end — coordinating the right people and driving to resolution, not to a status update
Security and compliance across your services, and readiness to execute continuity plans if you need to
Simplification and transformation initiatives, including the transition into steady-state operation that most projects handle badly
Cost efficiency — finding it, arguing for it, and moving towards a model where the business pays for what it uses

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