カスタマーエンジニア条件を変える閉じる
要約求人票をもとにAIがまとめたものです
The Technical Support Engineer provides technical support to Informatica customers, partners, and internal teams for cloud products including Master Data, Data Integration, Data Quality, and Data Governance. The role manages customer issues and escalations through resolution, works with regional partners, and coordinates with other teams on product defects and at-risk customer situations.
応募資格
必須
- Bachelor’s degree in a relevant field such as Computer Science, Computational Mathematics, Computer/Software Engineering or equivalent practical experience.
- Minimum 5+ years of industry experience in supporting mission-critical software components; exposure to cloud native applications/architecture is a strong plus
歓迎
- Ability to communicate effectively with customers at all levels as well as internal stakeholders.
- A high degree of analytical, troubleshooting, and problem-solving abilities.
- An excellent level of Java with demonstrable experience in programming.
- Experience of debugging in Java or another Object-Oriented Programming Language
- Excellent grasp of relational database management theory and practice – particularly Oracle and MS SQL Server.
- Good experience in Windows and Linux (Red Hat and SuSE) flavours of operating system.
- Good knowledge of Cloud platforms like Azure, AWS or GCP
- Demonstrable experience with Open API Specification (Swagger), web service frameworks, including REST and SOAP.
- Some experience with Network troubleshooting is a plus
- Excellent verbal and written skills in English.
求める人物像
- Passionate about delivering the highest quality of customer success.
- A team player who can work both independently and collaboratively.
- An avid learner and adaptable to a fast-changing technical environment.
募集要項最終確認 9/25
- 職種
- カスタマーエンジニア
- 雇用形態
- 記載なし
- 給与
- 記載なし
- 勤務地
- Japan - Tokyo
- 働き方
- 記載なし
- 経験年数
- 5年以上
- 学歴
- 大学卒業以上
- 掲載日
- 2026/09/05 13:09（24日前）
- 最終確認
- 2026/09/25 19:24（4日前）
仕事内容
Job Summary
Informatica is currently seeking an enthusiastic, motivated individual to join our global team of highly skilled support staff.
Our support teams deal with a wide range of Cloud products including Master Data, Data Integration, Data Quality and Data Governance.
As a Technical Support Engineer, you will be responsible for providing world-class technical support to Informatica customers, partners, and internal teams.
Your Role Responsibilities? Here's What You'll Do
Provide best in class technical support to customers, partners, and internal teams.
Managing customer issues and escalations within our Salesforce CRM system
Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.
Work with regional partners on proactive support, enablement, and guidance.
Follow up on actions in a timely manner and with attention to detail.
Coordinate with other teams to identify, report and speed up resolutions of product defects and anticipate and pre-emptively deflect escalations or at-risk customer situations.
Handle customer situations with diplomacy, sensitivity, confidentiality, and discretion.
この求人は株式会社セールスフォース・ジャパンの採用ページの掲載内容をもとに構成しています。応募条件の最新情報は募集元をご確認ください。
東京都のカスタマーエンジニアの求人263件
- カスタマーエンジニア
- 医療機関 フィールドエンジニア
- 『ふるさとチョイス』のテクニカルサポート（プロダクトサポート）
- カスタマーエンジニア
- 電気・制御エンジニア メカトロ商品の技術支援
- ITサポートスペシャリスト
募集元の採用ページから応募できます
応募は株式会社セールスフォース・ジャパンの採用ページで受け付けています。このページは採用ページの掲載内容をもとに構成しているため、最新の応募条件は募集元でご確認ください。