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東京都のカスタマーサクセスの求人597件応募資格・募集要項・仕事内容を見る
Customer Success Manager - Tableau (Technical)
- 給与
- 記載なし
- 勤務地
- 東京都
- 休日
- 記載なし
- 雇用形態
- 記載なし
どんな仕事かAIによる生成
The Customer Success Manager will serve as the customer’s trusted Tableau advisor and become an extension of their workforce through personalized service. The role addresses business and technical concerns, aligns with customer priorities, and acts as the primary account contact by coordinating with Product Management, Sales, Technical Support, and Engineering.
この求人に応募
応募資格
必須
- 10+ years demonstrated experience supporting and troubleshooting commercial end user software applications
- Demonstrated experience supporting enterprise level, mission‐critical applications ∙ Strong understanding of relational databases; understanding of enterprise data warehouse techniques, OLAP etc.
- 10+ years of experience with Cloud, databases, SQL, and Windows Server. Linux experience also preferred
- Strong understanding of networking, server set‐up and administration, including troubleshooting experience with internet architectures, firewalls, proxy servers, reverse proxy servers, and web servers
- Demonstrated success as a highly creative, curious technologist and problem solver ∙ Excellent listening and research skills
- Must have the ability to empathize with customers and convey confidence ∙ Excellent interpersonal skills
- Ability to build a relationship with both Business and IT stakeholders (incl. CXO communication) - Strong communication skills
- Clearly explain highly technical issues to a non‐technical audience (Especially to CXO level)
- Strong organizational skills and attention to detail
- Ability to handle frequent interruptions, re‐prioritize, multi‐task, solve problems, and make decisions in a fast paced environment strongly preferred
歓迎
- (Nice to have) Tableau related Certification
募集要項最終確認 11/12
- 職種
- カスタマーサクセス
- 雇用形態
- 記載なし
- 給与
- 記載なし
- 勤務地
- 東京都Tokyo
- 働き方
- 記載なし
- 経験年数
- 10年以上
- 掲載日
- 2026/07/24 18:35（112日前）
- 最終確認
- 2026/11/12 23:19（1日前）
仕事内容
Position Summary:
- The Customer Success Manager will serve as the customer’s trusted Tableau advisor and become an extension of their workforce through various areas of personalized service. In this role you will be identifying and addressing both business and technical concerns, requests, and aligning to customer priorities, projects, and problems.
- You bring senior level business and technical expertise, and will act as the primary point of contact for the account by coordinating with Product Management, Sales, Technical Support, and Engineering to manage the customer relationship.
Primary Responsibilities (Essential Functions):
- Develop an in‐depth understanding of the customer’s Tableau environment, business stakeholders, and their reporting and analytical needs.
- Offer best practice guidance and recommendations for optimum health and performance of the Tableau ecosystem.
- Apply comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause.
- Build strong cross‐functional working relationships with Sales, Engineering, and Product Management.
- Provide escalation management on critical cases by working closely with Support, Sustaining Engineering, and/or Development to provide regular status updates to the customer.
- Coordinate communications with all required stakeholders on crucial support cases and high priority issues.
- Create a roadmap focusing on customer situation/goal setting and conduct quarterly reporting and deployment reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements.
- Provide solutions and recommendations (including conducting workshops) to establish/expand Tableau usage at client sites.
- Identity revenue opportunities and partner with the account team to recommend paid services, licenses, training, and additional Tableau products to meet current needs and future growth.
- Communicate and build a relationship with both IT and business stakeholders
- Contribute to Tableau knowledge, community, and training resources.
- Prepare and deliver custom business and technical presentations and training internally, at customer sites and Tableau conference.
Additional Responsibilities:
- Recruitment: Tableau hires company builders; employees are expected to be on the constant lookout for the best talent to bring onboard, helping Tableau continue to build one of the best companies in the world.
- Participate in the interview cycle and assist with the candidate vetting process
- Suggest and implement improvements to internal processes and tools.
- Identify and independently take on additional tasks.
- Seek out and embrace leadership and mentoring opportunities
- Other duties as assigned
- Contribution in training/skilling up other Tableau Team members in order to strengthen the team
この求人は、株式会社セールスフォース・ジャパンの採用ページの内容をAIが読み取って整理したものです。応募の前に採用ページの原文を確かめてください。データの集め方企業サイト
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募集元の採用ページから応募できます
応募は株式会社セールスフォース・ジャパンの採用ページで受け付けています。このページは採用ページの掲載内容をもとに構成しているため、最新の応募条件は募集元でご確認ください。
この求人と近い条件で探す数字はリンク先ページの掲載件数
応募資格の語から探す
- トラブルシューティング1,092
- リレーショナルデータベース698
- データウェアハウス（DWH）741
- クラウド7,573
- データベース2,071
- SQL2,834
- Windows Server525
- Linux2,728
- ネットワーク4,360
- サーバー2,351
- プロキシ93
- Tableau911
この職種で探す
- カスタマーサクセス792
- 東京都のカスタマーサクセス597
- セールス13,494
- オンボーディング担当67