Contract Specialist

An exciting opportunity to be a part of Salesforce. The **Contract Specialist** role is a skilled, experienced, and independent role focused on providing outstanding Quote-to-Cash support and guidance to Account Teams within our Commercial and Enterprise customer market segments across Japan, Korea, and Taiwan.

This guidance includes but is not limited to deal structure questions, quote support, contract support, deal calculations, service delivery support, and ensuring quotes are in compliance with revenue and company policy.

The role requires a strong understanding of SaaS industry practices, Salesforce products, and company policies and procedures.

It also requires the ability to work across a diverse scope of assignments both independently and within teams, think creatively to find solutions, and communicate clearly on complex scenarios — in both **English and Japanese**.

Due to the increasing transaction volume and the expansion of the Japan OU model, this role is critical to sustaining operational excellence in the region.

Respond to process and policy questions and effectively communicate requirements to Account Executives.

Assist the Sales Team in quoting and deal structuring for transactions across Japan, Korea, and Taiwan markets.

Assist AEs in addressing customer satisfaction inquiries related to contracts, invoices, and product issues through internal negotiations and feedback.

Perform calculations as required, related to contract value, contract replacement, order replacement, utilization true-up, and overage scenarios.

Partner with internal Pricing, Revenue Recognition, and Legal teams on contract issues, and provide guidance during contract negotiations to ensure proper revenue recognition and operational feasibility.

Analyze information, identify key factors, and assess potential impacts related to exception approvals.

Manage queue-based cases within Omnichannel and redirect cases to appropriate teams as necessary.

Share best practices with team members to enhance the quality and efficiency of business processes and maintain the knowledge base.

Support training of new team members.

Ensure compliance with all company policies as well as SOX (Sarbanes-Oxley) compliance.

Ensure all approval requests are properly documented in accordance with Sales Operations processes, escalated to the appropriate approval level, and resolved within SLA.

Actively participate in User Acceptance Testing as well as other ad hoc projects.