Customer Operations Manager

必須

• Fluency in Japanese, with the ability to communicate effectively with both external and internal customers/stakeholders, including writing, reading, and speaking.
• 6+ years of work experience in contracting & order management, pipeline management, & billing execution, with a focus on financial accuracy, compliance, and risk management.
• Expertise in contract validation, pipeline management, credit approval, and billing management, with strong capabilities in customer service, stakeholder engagement, process optimization, and operations excellence.
• Leverages AI to drive operational excellence, accelerate customer outcomes, and enable data-driven decision making.
• Demonstrates practical application of AI tools to improve productivity, customer engagement, and business impact.
• Proficiency in data-driven decision-making, using KPIs to monitor performance, and acting as a trusted advisor to internal and external customers.
• Bachelor's degree in business, Operations, Finance or related field AND operations, program management or process management work experience OR equivalent experience.
• On site presence minimum 3 days/week.
• 4+ years of experience in customer service operations, managing escalations, improving service metrics, & implementing process improvements to streamline operations.
• Experience with similar industry Business Value deal constructions.

歓迎

• Japanese language certifications, such as JLPT (N2 or higher), BJT, or J.TEST, are preferred to validate language proficiency in a business context.

Contracting and Order Management

Pipeline Management

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