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セールスオペレーションの求人293件応募資格・募集要項・仕事内容を見る
Customer Operations Manager
- 給与
- 記載なし
- 勤務地
- 記載なし
- 休日
- 記載なし
- 雇用形態
- 記載なし
- 週3日 出社
どんな仕事かAIによる生成
Manages the validation and execution of agreements and post-sales lifecycle transactions, and maintains critical deal lists in coordination with Sales, Sales Excellence, and subsidiary sales stakeholders. The role also handles escalated customer service issues, works with other departments to resolve customer issues, and develops processes to streamline customer service operations.
この求人に応募
応募資格
必須
- Fluency in Japanese, with the ability to communicate effectively with both external and internal customers/stakeholders, including writing, reading, and speaking.
- 6+ years of work experience in contracting & order management, pipeline management, & billing execution, with a focus on financial accuracy, compliance, and risk management.
- Expertise in contract validation, pipeline management, credit approval, and billing management, with strong capabilities in customer service, stakeholder engagement, process optimization, and operations excellence.
- Leverages AI to drive operational excellence, accelerate customer outcomes, and enable data-driven decision making.
- Demonstrates practical application of AI tools to improve productivity, customer engagement, and business impact.
- Proficiency in data-driven decision-making, using KPIs to monitor performance, and acting as a trusted advisor to internal and external customers.
- Bachelor's degree in business, Operations, Finance or related field AND operations, program management or process management work experience OR equivalent experience.
- On site presence minimum 3 days/week.
- 4+ years of experience in customer service operations, managing escalations, improving service metrics, & implementing process improvements to streamline operations.
- Experience with similar industry Business Value deal constructions.
歓迎
- Japanese language certifications, such as JLPT (N2 or higher), BJT, or J.TEST, are preferred to validate language proficiency in a business context.
募集要項最終確認 11/13
- 職種
- セールスオペレーション
- 雇用形態
- 記載なし
- 役職
- Customer Operations Manager
- 給与
- 記載なし
- 勤務地
- 記載なし
- 働き方
- On site presence minimum 3 days/week.
- 経験年数
- 4年以上
- 学歴
- 大学卒業以上
- 掲載日
- 2026/09/24 14:26（50日前）
- 最終確認
- 2026/11/13 02:26（今日）
仕事内容
Contracting and Order Management
- Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials.
- Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month.
- Handle escalated customer service issues and complaints in a professional and efficient manner.
- Work closely with other departments to resolve customer issues and ensure a positive customer experience.
- Develop and implement processes and procedures to streamline the customer service operation.
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応募は日本マイクロソフト株式会社の採用ページで受け付けています。このページは採用ページの掲載内容をもとに構成しているため、最新の応募条件は募集元でご確認ください。