カスタマーサポート条件を変える閉じる
要約求人票をもとにAIがまとめたものです
Manages contract validation and execution, post-sales lifecycle transactions, and critical deal pipelines in coordination with Sales and other stakeholders. The role also handles escalated customer service issues, resolves customer concerns with other departments, and develops processes to streamline customer service operations.
応募資格
必須
- Fluency in Japanese, with the ability to communicate effectively with both external and internal customers/stakeholders, including writing, reading, and speaking.
- 6+ years of work experience in contracting & order management, pipeline management, & billing execution, with a focus on financial accuracy, compliance, and risk management.
- Expertise in contract validation, pipeline management, credit approval, and billing management, with strong capabilities in customer service, stakeholder engagement, process optimization, and operations excellence.
- Leverages AI to drive operational excellence, accelerate customer outcomes, and enable data-driven decision making.
- Demonstrates practical application of AI tools to improve productivity, customer engagement, and business impact.
- Proficiency in data-driven decision-making, using KPIs to monitor performance, and acting as a trusted advisor to internal and external customers.
- 4+ years of experience in customer service operations, managing escalations, improving service metrics, & implementing process improvements to streamline operations.
- Experience with similar industry Business Value deal constructions.
歓迎
- Japanese language certifications, such as JLPT (N2 or higher), BJT, or J.TEST, are preferred to validate language proficiency in a business context.
募集要項最終確認 9/25
- 職種
- カスタマーサポート
- 雇用形態
- 記載なし
- 役職
- Manager
- 給与
- 記載なし
- 勤務地
- 記載なし
- 働き方
- 記載なし
- 経験年数
- 4年以上
- 掲載日
- 2026/09/24 14:26（5日前）
- 最終確認
- 2026/09/25 20:58（4日前）
仕事内容
募集内容
Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials.
Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month.
Handle escalated customer service issues and complaints in a professional and efficient manner.
Work closely with other departments to resolve customer issues and ensure a positive customer experience.
Develop and implement processes and procedures to streamline the customer service operation.
この求人は日本マイクロソフト株式会社の採用ページの掲載内容をもとに構成しています。応募条件の最新情報は募集元をご確認ください。
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応募は日本マイクロソフト株式会社の採用ページで受け付けています。このページは採用ページの掲載内容をもとに構成しているため、最新の応募条件は募集元でご確認ください。
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この職種を募集する企業
- 日本マイクロソフト株式会社96
- 株式会社Lagomliv1,642
- フロンティア株式会社982
- 株式会社アインホールディングス944
- 株式会社スターシステム868