Program Manager, Depot Operations

掲載中・1日前に確認

給与: 記載なし
勤務地: 東京都
休日: 記載なし
雇用形態: 記載なし

どんな仕事かAIによる生成

日本のデポにおける販売後の修理業務とリバースロジスティクスの計画・日々の実行を主導します。外部サービスプロバイダーや主要キャリアとの関係を管理し、PixelなどGoogle Hardwareの修理業務の改善、顧客体験の向上に取り組みます。グローバルな部門横断チームと新製品導入を支援し、業務指標やシステム上の問題を分析して原因を特定し、拡張可能な解決策を実行します。

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この求人に応募

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応募資格

必須

Bachelor's degree in Business, Supply Chain, Engineering, or equivalent practical experience.
5 years of experience in program or project management.
Ability to communicate in Japanese and English fluently for engaging with local telecommunications carriers, repair partners and for collaborating with global teams.

歓迎

8 years of experience in reverse logistics, supply chain operations, or after-sales service within the consumer hardware industry.
Experience managing cross-functional projects, such as New Product Introductions (NPI), system integrations, or continuous improvement initiatives.
Demonstrated experience managing strategic relationships with third-party service providers (3Ps), vendors, or carriers.
Strong analytical and problem-solving skills, with the ability to analyze complex operational metrics, identify root causes, and implement scalable solutions.

募集要項最終確認 10/21

職種: SCMマネージャー
雇用形態: 記載なし
給与: 記載なし
勤務地: Tokyo, Japan
働き方: 記載なし
経験年数: 5年以上
学歴: 大学卒業以上
掲載日: 2026/10/12 06:33（10日前）
最終確認: 2026/10/21 22:01（1日前）

仕事内容

この求人について

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
The Reverse Operations team is responsible for managing the end-to-end post-sales repair and supply chain network for Google Hardware. We partner with global vendors and cross-functional teams to deliver excellent repair services, optimize the spare parts supply chain, and scale the reverse logistics capabilities.
In this role, you will directly impact the customer experience for Pixel and other Google devices. You will play a critical role in driving efficiency, leading regional strategy, and ensuring operational excellence in a fast-paced and growing hardware ecosystem.

仕事の内容

Lead the planning and daily execution of post-sales repair operations and reverse logistics programs for the Japan Depot.
Manage strategic relationships with third-party service providers and major carrier partners to ensure operational SLAs and business requirements are met.
Drive continuous improvement initiatives to optimize the repair operations and enhance the customer repair experience for Pixel and other Google Hardware devices.
Collaborate with global cross-functional teams to support New Product Introductions (NPI).
Analyze operational metrics and systemic issues to identify root causes, escalating and implementing effective, scalable solutions.

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