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Customer Solution Engineer
給与
記載なし※ 募集要項に金額の記載がありません
- 勤務地
- 記載なし
- 雇用形態
- 記載なし
- 働き方
- ハイブリッド勤務
- 年間休日
- 記載なし
在宅勤務あり
要約求人票をもとにAIがまとめたものです
Customer Solutions Engineer, Professional Servicesは、指定された顧客ソリューションをエンドツーエンドで支援します。Professional Services、Operations、Engineeringと連携し、技術的な知見の提供、エスカレーションへの対応、変更調整、顧客ソリューションの管理を行います。
応募資格
必須
- Business Level Japanese
- Conversational English skill
- 3+ years’ experience in IP network design and Operations
- CCNA equivalent or higher
- Understanding of the TCP/IP model
- Hands-on network engineering experience
- Excellent communication skills and negotiation skills
求める人物像
- Proactive with great team spirit
- Customer and service oriented
- Proactive, self-starting professional with strong vision and creativity
- Strategic thinker with a global mindset
募集要項最終確認 10/2
- 職種
- カスタマーエンジニア
- 雇用形態
- 記載なし
- 給与
- 記載なし
- 勤務地
- Shiohama, JP
- 働き方
- Flexible working hours and the option to work from home.
- 勤務時間
- Flexible working hours
- 福利厚生
- Flexible working hours and the option to work from home.Extensive induction program with experienced mentors and buddies.Opportunities for further development and educational opportunities.Global Family Leave Policy.Employee Assistance Program.Internal inclusion & diversity employee networks.
- 経験年数
- 3年以上
- 掲載日
- 2026/09/05 13:05（27日前）
- 最終確認
- 2026/10/02 01:00（今日）
仕事内容
Why we need this role
- Customer Solutions Engineer, Professional Services is responsible to provide end to end support to designated customer solutions. They will collaborate closely with the other Professional Services and Operations and Engineering functions to own the customer solution and provide technical insight, respond to escalation, support change coordination, and perform relevant activity to ensure customer satisfaction for the solution provided.
What you will do
- Participate in handover of new customer solution ensuring proper documentation and configuration is available
- Proactively and effectively respond to customer escalation for incidents or issues
- Provide technical insights and relevant procedure to relevant teams and take ownership to manage complex incidents
- Ensure appropriate problem resolution and incident management is followed
- Ensure customer satisfaction and help define strategy for continual improvement of customer service quality and for future business development
- Provide support in change coordination for specific customer solution
- Train and mentor engineers on the owned customer solution
- Update and own documentation for the designated customers.
- Work with various network technologies, such as routers, switches, firewalls, wireless devices, and cloud platforms.
- Able to take on escalations during off business hours for special cases
- Able to take the lead and inspire trust and confidence from both customers and colleagues within Colt particularly in time pressured environment
- Used to working in an international environment and matrix management of multi-discipline teams
この求人はColtテクノロジーサービス株式会社の採用ページの掲載内容をもとに構成しています。応募条件の最新情報は募集元をご確認ください。
募集元の採用ページから応募できます
応募はColtテクノロジーサービス株式会社の採用ページで受け付けています。このページは採用ページの掲載内容をもとに構成しているため、最新の応募条件は募集元でご確認ください。