Customer Service Senior Analyst, Securities Services Operations

掲載中・今日に確認

給与: 記載なし
勤務地: 東京都
休日: 記載なし
雇用形態: 正社員

オフィス出社

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The Customer Service Senior Analyst provides clients with resolutions and support and addresses external customer issues. The role manages a portfolio of high-profile clients, coordinates with internal and external partners, and ensures transactions are executed timely and accurately. It also involves process improvements, regulatory, audit and control assessments, reporting, and projects with global partners.

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応募資格

必須

5-8 years of previous cash management and financial services experience preferred
Consistently demonstrate clear and concise written and verbal communication
Aptitude for utilizing reporting tools and applications
Proven organizational skills
Demonstrated ability to drive results in a fast-paced, goal-oriented environment
Bachelor's degree/University degree or equivalent experience
Bilingual: English - Business level and Japanese - Native level
Custody and Client Services Experience

募集要項最終確認 10/23

職種: カスタマーサポート・コールセンター
雇用形態: Full time
役職: Assistant Vice President
給与: 記載なし
勤務地: Chiyoda-ku, Tokyo, Japan
働き方: On-Site/Resident
経験年数: 5年以上
学歴: 大学卒業以上
掲載日: 2026/10/21 05:21（2日前）
最終確認: 2026/10/23 03:09（今日）

仕事内容

Job Overview

The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities

Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps
Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations
Ensure transactions are executed timely and accurately
Identify and implement process improvements and test new features/functions
Perform regulatory, audit and control assessments and create reports for internal and/or external distribution
Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

この求人は、シティグループ証券株式会社の採用ページの内容をAIが読み取って整理したものです。応募の前に採用ページの原文を確かめてください。データの集め方企業サイト