Customer Service Analyst, Operations

掲載中・今日に確認

給与: 記載なし
勤務地: 東京都
休日: 記載なし
雇用形態: 正社員

ハイブリッド勤務
在宅勤務あり

どんな仕事かAIによる生成

The Customer Service Analyst provides clients with resolutions and ongoing customer service support, coordinating with the Customer Service team. The role serves as a point of contact for Japan-based clients and internal partners, resolving issues and communicating updates. It provides bilingual Japanese and English client support and conducts client visits in the Tokyo metropolitan area and, as business needs require, across Japan.

応募資格・募集要項・仕事内容を見る

この求人に応募

給与記載なし

募集元で応募するシティグループ証券株式会社の採用ページへ

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応募は募集元の採用ページで受け付けています。当サイトに応募フォームはありません。

応募資格

必須

0-2 years of relevant experience
Computer proficiency
Consistently demonstrate clear and concise written and verbal communication
Proven investigative and analytical skills
Demonstrated ability to present concepts and influence change
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Proven ability to work under limited supervision within a team environment
Bachelor's degree/University degree or equivalent experience
Native-level Japanese and fluent English language proficiency required, with the ability to operate effectively in a bilingual client service environment.

歓迎

Experience in customer service preferred

募集要項最終確認 10/17

職種: カスタマーサポート・コールセンター
雇用形態: Full time
役職: Officer
給与: 記載なし
勤務地: Tokyo, Tokyo, Japan
働き方: Hybrid
勤務時間: Full time
学歴: 大学卒業以上
掲載日: 2026/10/11 18:36（6日前）
最終確認: 2026/10/17 02:55（今日）

仕事内容

Job Overview

The Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analyses to address client needs
Communicate resolutions to clients
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

この求人は、シティグループ証券株式会社の採用ページの内容をAIが読み取って整理したものです。応募の前に採用ページの原文を確かめてください。データの集め方企業サイト