Security Deployment Engineer

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どんな仕事かAIによる生成

A Security Deployment Engineer is a hands-on, customer-focused technical professional who represents both engineering and the customer in Japan. The role triages issues, advocates for customer outcomes, and ensures accurate two-way communication across languages and teams.

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応募資格

必須

Fluent Japanese and English for technical communication (written and spoken).
Comfortable speaking for both sides: customer-facing updates and engineering-facing escalation write-ups from the same incident.
Strong customer advocacy - you represent the customer's interests credibly while staying factually accurate with engineering.
5-7 years in network/security operations, customer support engineering, or professional services.
Solid TCP/IP (IPv4/IPv6), DNS, routing, NAT, IPsec tunnels, and TLS fundamentals.
Familiarity with AWS basics: VPC, subnets, security groups, CloudWatch, hybrid connectivity.
Packet capture familiarity (Wireshark/tcpdump) and structured troubleshooting.
Experience with cloud container technologies such as Kubernetes: deployments, services, scaling, basic kubectl troubleshooting.
Working knowledge of one or more of the following technologies: VPN, zero trust, web inspection in the cloud, CASB, DLP, and firewall policy.
Bash scripting; Python a plus.

歓迎

Hands-on experience with Cisco on-prem or cloud security/networking products.
Prior TAC, PS, or customer engineering role for SASE or enterprise security vendors.
Observability exposure (Grafana, Loki, Prometheus or similar).

募集要項最終確認 10/20

職種: カスタマーエンジニア
雇用形態: 記載なし
給与: 記載なし
勤務地: Minato, Japan
働き方: 記載なし
経験年数: 5年以上
掲載日: 2026/10/12 04:29（8日前）
最終確認: 2026/10/20 02:08（今日）

仕事内容

募集内容

Cisco Security Business Group (SBG) is looking for a Security Deployment Engineer in a customer-facing role that focuses on technical leadership, two-way advocacy, and expertise across our security portfolio. This role combines deep networking and security knowledge with the ability to represent engineering to customers and customers to engineering.

Role

Day-to-day two-way liaison for Japanese enterprise accounts. You represent engineering to the customer and the customer to engineering - with strong customer advocacy throughout. You triage issues, coordinate with our English-speaking engineering team, and translate updates Japanese <-> English with technical accuracy on both sides, and lead technical incident discussions with Japanese enterprise customers, ensuring clear communication and proactive management to meet and exceed their expectations.

Two-way liaison

To the customer: relay engineering status, workarounds, and fix guidance in Japanese; help them understand what is happening and what to expect next.
To engineering: capture customer symptoms, environment details, business impact, and urgency in English; ensure tickets reflect what production actually needs.
Keep both sides in sync during open escalations - no surprises on either end.
Advocate for the customer: ensure their impact, urgency, and operational needs are heard clearly by engineering.

Key responsibilities

Lead technical incident discussions for Japanese enterprise accounts, ensuring timely resolution and high customer satisfaction.
Participate in an on-call rotation to provide critical support and ensure high availability for our enterprise customers as needed.
Own L2/L3 troubleshooting on VPN, zero trust access, web inspection in the cloud, CASB, DLP, firewall policy, and AWS/Kubernetes connectivity.
Collect and analyze logs, packet captures, and metrics; build clear escalation packages for engineering and customer-ready summaries from the same facts.
Support packet capture and basic packet analysis to narrow IPsec tunnel, IPv4/IPv6, DNS, routing, TLS, and policy-related issues before senior escalation.
Run scripted health checks (Bash/Python): tunnel/IPsec status, DNS paths, IP pool utilization.
Capture customer configurations and run daily regression checks to confirm everything is working as intended - surfacing issues before they affect the customer environment.
Assist upgrades and migrations: pre-checks, smoke tests, rollback planning, and bilingual customer communication.
Use AI tools to speed up log review - always validate before sharing with customer or engineering.
Document runbooks, known issues, and customer-specific architecture notes.

Growth path

High performers deepen ownership of strategic accounts, lead two-way RCAs, and mentor peers on balancing customer and engineering viewpoints.

Summary

_A_ Security Deployment Engineer _is a hands-on, customer-focused technical professional who represents both engineering and the customer in Japan. You triage issues, advocate for customer outcomes, and ensure accurate two-way communication across languages and teams_

この求人は、シスコシステムズ合同会社の採用ページの内容をAIが読み取って整理したものです。応募の前に採用ページの原文を確かめてください。データの集め方企業サイト

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