Production Services - Global Risk and Shared Production (GRASP) Analyst / Associate

This role is within the Wholesale Production Services team, supporting Fixed Income Cross Asset systems, the Global Risk Data Warehouse, and Risk suite of applications across Market Risk and Credit Risk for GM, Collateral Management, and Risk Management business.

The team works closely with business and IT stakeholders to provide high-quality application support for FI Cross Asset and Risk Management platforms.

The GRASP Production Services team is a global, around-the-clock function focused on ensuring business continuity and service excellence.

We are seeking collaborative professionals with strong technical skills, a willingness to learn, and a commitment to delivering reliable support.

We value diversity and inclusion and are committed to building a team that reflects these principles.

Provide 1st and 2nd line production support for Fixed Income Cross Asset, Collateral Management, and Risk systems across multiple asset classes.

IT Application Support for Fixed Income Cross Asset systems, Global Risk Data Warehouse, and Market Risk and Credit Risk applications, ensuring stability and service continuity.

Act as a key point of contact for traders and risk managers on operational issues, functional queries, and change requests.

Analyze issues/production incidents to determine business and technical impact, and define effective remediation strategies and work with stakeholders for resolution.

Lead incident management end to end, including triage, escalation, coordination, and closure in line with governance requirements.

Oversee problem management, change/release deployment, environment governance, and automation initiatives to reduce operational toil and improve efficiency.

Take full ownership of logged incidents & problem tickets, drive remediation until full closure and resolution.

Stay resilient under high-stress production incidents; triage urgent live issues efficiently during critical outages to mitigate business impact.

Build strong partnerships with front-office and technology teams to support trading and risk workflows and improve service delivery.

Foster robust working relationships with core dependent technology teams to streamline cross-team collaboration.

Identify areas of toil and apply AI or Automation tools to optimize workload