Assistant Facilities Manager

掲載中・1日前に確認

給与: 記載なし
勤務地: 東京都
休日: Two days off per week (Saturday and Sunday)
雇用形態: 記載なし

どんな仕事かAIによる生成

The role is the lead member of the JLL Management Team on the client site and works with the client to deliver contracted facility management services. Responsibilities include managing daily operations, vendor and procurement activity, financial and risk management, front-of-house service, and health and safety.

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応募資格

必須

Minimum 5 years’ experience in facility management including managing staff, operations and financial management (engineering is out of scope).
Comfortable with hands-on direct execution supporting daily routine tasks
Passionate about customer experience and have managed helpdesk, vendors and administrative tasks
Good level of written and oral communication in English and Japanese.
Good working knowledge of office software.
Proven track record of achievement

求める人物像

A self-motivated and passionate person about customer service and a team player and with attention to detail is expected.
Good interpersonal skills to build relationships with clients and related parties.
Flexible and proactive with the ability to execute and prioritise multiple tasks
High attention to detail and a problem solver
Team player

募集要項最終確認 10/26

職種: プロパティマネージャー
雇用形態: Probationary period: Yes
給与: 記載なし
給与の詳細: Overtime pay: Available. A fixed overtime allowance is included in the basic annual salary (equivalent to 30 hours per month) *For non-managerial positionsBonuses: Available (performance-related bonuses)
勤務地: 東京都
働き方: Generally based on working from the officeOn-site –Tokyo, Japan
勤務時間: Working hours are based on the client’s timetable
休日・休暇: Two days off per week (Saturday and Sunday)public holidaysthe year-end and New Year period
福利厚生: 国民の祝日
経験年数: 5年以上
選考の流れ: 1. Application screening2. Interviews (several rounds planned)3. Final interview
掲載日: 2026/10/14 06:24（13日前）
最終確認: 2026/10/26 23:10（1日前）

仕事内容

Overall Objectives:

The role is being the lead member of the JLL Management Team on the client site. The person will work with the client to deliver the contracted facility management services to the client site. This includes connecting regularly with the client, site employees (customers) and vendors to understand expectations and manage service delivery. Providing exceptional customer and facility management services, as well as building strong relationships and communication between client, customers and different facility stakeholders will be important success factors.
A self-motivated and passionate person about customer service and a team player and with attention to detail is expected.

Operations Management

Facilitate and manage the delivery of contracted FM services as required by the Client.
Ensuring a great customer experience is delivered all the time.
Able to work closely with client in a ‘blended’ approach where roles and tasks may interchange
Hands-on manager with combined transactional and managerial responsibilities such as service desk handling and work tracking while managing and monitoring your team.
Manage the day-to-day delivery of all services to ensure a faultless environment for our Customers
Ensure your team is fully informed about operational updates, processes and account objectives
Continuous improvement to processes and procedures based on any challenges/opportunities arising on site. Encourage the team to be engaged in improvement opportunities.
Management, monitoring and reporting on the operational performance of the contract, including operational delivery of planned and reactive works.
Actively seek opportunities for additional scope and responsibilities to enhance our services and provide further value.

Procurement and Vendor Management

Work with appointed vendors in delivering the appropriate services to the client, meeting expectations and carried out on schedule.
Monitor and coordinate vendors to ensure work is carried out in a compliant and safe manner.
Ensure payments are done on time, also manage vendors so that they invoice on time
Carry out a regular review of routine vendors performance and seek improvement opportunities
Obtain quotations for any potential adhoc work in accordance to JLL procurement guidelines

Financial Management

Ensure no outstanding amount or any payment issue. Preparation of PRs for client approval, tracking savings and variance in all monthly finance reporting.
Ensuring full statutory and operational compliance is achieved in line with contract KPI’s.

Risk Management

Ensure escalation procedures and incident reporting procedures are implemented and maintained. Adhere to Jones Lang LaSalle and Client's code of conduct; ensuring compliance with the firms' guidelines, procedures and strategies

Front of House Specific

Promote and support a first class and professional reception and meeting room service.
Ensure the team adhere to all the procedures as described in the procedural standards manual.
Ensure the reception area and meeting rooms are tidy and ready for any scheduled activity.
Customers are given a prompt and efficient service and expectations are consistently exceeded.
To regularly monitor customer feedback and produce an appropriate action plan based on the results.
To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.

Health and Safety Management:

To ensure the team works in safe manner and are aware of Hygiene, Health and Safety policies and procedures and Fire Regulations
To record and report all accidents within the location adhering to location and company procedures.
To monitor and track all health and safety equipment is well maintained and is in good working order

Additional Responsibilities:

To attend all local management meetings as required. Also attend any company meetings as required.
To take responsibility for contributing towards your own development with the guidance of the line manager and attending training courses as identified.
To show commitment to company values in all aspects of your role.
To act as a positive ambassador for the business.
To attend to any reasonable request made by the client or JLL or Client Management.

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