応募資格

Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions
Ability to translate business requirements into business value, and work with sales and marketing to promote value-driven solutions
Advanced knowledge of software development lifecycle and development pipeline
Advanced project management experience & skills
High-performance ability to pitch and execute stage expansions, balancing business and technical and adjusting messaging to audience (technical / exec)
Skilled in bringing to see through upsell opportunities, whilst maintaining executive overlay and ensuring a positive customer experience
Extensive experience within a technical or account management area
Comfortable giving and receiving positive and constructive feedback
Proven experience leading teams, driving software adoption, and building and scaling customer success management practices
Demonstration of operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning

Ability to establish cooperation and collaboration among members of cross-functional teams and organizations, internally and externally.
Excellent multitasking and project management skills.

募集要項最終確認 9/5

職種: カスタマーサクセス
雇用形態: Full Time
役職: (Sr.) Customer Success Manager資深客戶成功經理
給与: 記載なし
給与の詳細: TWD 800,000 ~ 1,400,000 / year
手当: 心理諮商及物理治療補助Workshop 或進修課程補助
勤務地: Taipei City, Taiwan
働き方: 採混合辦公（hybrid），一週進辦兩天，以配合團隊會議為主
勤務時間: 彈性上下班時間
休日・休暇: 到職即享有無期限休假，只要工作能完成，連休沒有上限！(所有假別皆不扣薪)
福利厚生: 公司提供高規的 MAC 筆電每個月零食櫃更新，還有各式咖啡、茶，隨時補充能量每週免費按摩，放鬆緊繃身體定期舉辦Team Building活動，一起同樂去每年健檢、心理諮商及物理治療補助，員工眷屬享有優惠價公司補助參加 Workshop 或進修課程，讓你學習到業界最新的知識不定期的業界人士內部分享，讓你了解業界的的最新脈動 (之前請過北美 Google，矽谷工程來、大數據工程師來分享業界最新動態）
社会保険: 法定保障-勞保、健保、勞退提撥
掲載日: 2026/06/29 20:40（99日前）
最終確認: 2026/09/05 12:51（31日前）

Customer Success Managers take ownership of Crescendo Lab's close-long term customer relationships and the highest possible satisfaction which we value very much. As a CSM, you will collaborate with different functional teams to make sure customer needs are met. You are responsible for the day-to-day management to ensure customer onboarding, retention, renewal, and upsell success.
CSMs also need to understand customer business needs, maximize product adoption across all accounts, and bring the latest product features as well as know-how to customers. An ideal candidate for the role will become a trusted advisor and drive our customer's MRR and NDR metrics growth by achieving their business objectives.

Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services
Identifies and creates solutions to address CS needs, improve effectiveness and efficiency, and delivery to or exceed key customer metrics such as Quantitative Success Plans, Time-to-Value, use case expansion, EBRs delivered, and gross/net retention
Work cross-departmentally to find solutions to complex scenarios and integration issues
Owns the customer relationship of a global or large scale enterprise account and actively manages the stakeholder relationship at all levels (i.e., executive, management, technical leaders) including strategic roadmap discussions
Can develop and nurture relationships and adjust value and adoption messaging according to the levels and interests of customer stakeholders
Demonstrate leadership in new feature and technology adoption and teaching by providing regular enablement and solution overview sessions and documentation for customers
Has proven ability to deeply understand customer health scoring and predictive risk management and is well versed in risk prevention and risk resolution
Continuously drives communication and customer advocacy into various departments to provide customer insights and ensure an orchestrated customer experience

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