Regional Facilities Manager/Cluster Lead

Education and Experience:

• Bachelor's degree in a relevant field such as Business, Facilities Management, or a related discipline.
• Minimum of 10 years of experience in key account management, preferably within the real estate or financial services industry.
• Proven track record of successfully managing regional or global accounts and driving performance.

Strategic Leadership:

• Strong strategic thinking and planning abilities, with a demonstrated ability to develop and execute account strategies.
• Proven experience in driving operational excellence and achieving high client satisfaction scores.
• Ability to analyze market trends, identify opportunities, and develop innovative solutions to meet client needs.
• Develop and execute the regional/cluster account strategy, aligned with the goals and objectives of both CBRE and the Client.
• Strong communication skills, industry knowledge and trends, consultative skills, and ability to prioritize and manage risk.
• Strong leadership skills- to lead and influence a growing team.

Relationship Management:

• Excellent relationship management skills with the ability to build and maintain strong partnerships with clients and internal stakeholders.
• Build and maintain strong relationships with key stakeholders at both CBRE and the Client.
• Strong negotiation and influencing skills to effectively collaborate with key decision-makers.
• Ability to navigate complex organizational structures and manage multiple stakeholders.
• Foster a strong partnership and collaboration with the client to ensure mutual success.
• Act as the primary point of contact for the client, addressing any concerns or issues.

Operational Excellence:

• Solid understanding of critical operations, procurement, health & safety, and people & culture in the facilities management context.
• Proven experience in ensuring high uptime of critical facilities and implementing preventive maintenance strategies.
• Familiarity with relevant industry standards and best practices.
• Ensure 100% uptime of critical facilities by implementing robust maintenance and contingency plans.
• Ensure operational excellence by maintaining an KPI score of >90% across the assigned cluster/countries. (*Target score is subjected to adjustment as per business requirement)
• Drive overall account performance, including critical operations, procurement, health & safety, and people & culture.

FINANCIAL KNOWLEDGE

• Requires in-depth knowledge of financial terms and principles.
• Ability to calculate complex figures.
• Ability to forecast and prepare budgets.
• Conducts financial/business analysis including the preparation of reports.

Communication and Leadership:

• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and effectively to a variety of audiences.
• You should be comfortable presenting to senior leadership and facilitating group discussions.
• Strong interpersonal skills with the ability to build rapport and communicate with individuals from diverse cultural and professional backgrounds.
• Proficient in conflict resolution and problem-solving with a strong ability to negotiate and influence positive outcomes.

ATITUDES

• Excellent verbal & good basic standard of written, communication skills.
• English language skills