どんな仕事かAIによる生成

Apple's Strategic Data Solutions (SDS) is seeking a Fraud Investigation Supervisor. The role provides daily supervision, develops the fraud investigation team’s talent, and leads the daily execution of the business. The team works to prevent and minimize customer contacts and resolve fraud prevention issues in a timely manner.

応募資格・募集要項・仕事内容を見る

応募資格

必須

2+ years management experience, leading a team of 15+ direct reports.
Experience in people management with strong leadership background preferred.
Value-driven leadership with the ability to build a culture of trust, inclusion, and accountability within the team.
Passion for developing and motivating direct reports.
Proven leadership experience in preferably a Retail Customer Service or Contact Center environment.
Critical thinking and self-motivation are an absolute must.
Strong analysis and problem-solving skills.
Excellent interpersonal skills.
Exceptional fluency in Japanese and excellent English proficiency. Strong written and verbal communications.
Bachelor's degree or equivalent experience.
Flexibility to work rotation including weekends and public holidays during peak period.

歓迎

Knowledge of the Apple Store Online (ASO) and customer support model.
Fraud prevention and/or banking experience.
Strong decision-making capabilities and sound judgment.
Strong work ethic with a high degree of flexibility.
Ability to work in a fast-paced, challenging environment.
Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams.
Makes space to listen, learn, and amplify diverse perspectives and experiences.
Confronts barriers to greater inclusion with tenacity, care and commitment.

求める人物像

You are a customer focused person who is self-motivated, friendly and has a passion to prevent fraud in an efficient and effective manner.

募集要項最終確認 10/6

職種: リスクマネジメント
雇用形態: 記載なし
役職: Fraud Investigation Supervisor
給与: 記載なし
勤務地: 神奈川県Yokohama
働き方: 記載なし
経験年数: 2年以上
学歴: 大学卒業以上
掲載日: 2026/07/03 21:12（95日前）
最終確認: 2026/10/06 02:13（今日）

仕事内容

説明

Apple's Strategic Data Solutions (SDS) is seeking a Fraud Investigation Supervisor. In this role, you will be responsible for providing daily supervision, developing the fraud investigation team’s talent, and leading the daily execution of the business. We contribute to the customer experience by preventing and minimizing customer contacts and working to resolve any fraud prevention issues in a timely manner.
The SDS Fraud Investigation Supervisor is responsible for managing and promoting the development of Fraud Investigators. You are a customer focused person who is self-motivated, friendly and has a passion to prevent fraud in an efficient and effective manner.