Senior Manager, Customer Success Management, Technical (People Manager)
想定年収
応相談
勤務地
東京都
リモート
リモート可
募集中
仕事内容
Technical CSM 8〜15名を直接率いるピープルマネージャー。技術的に高度なエンタープライズ顧客ポートフォリオに対し、Signature Success Planの提供責任を果たしつつ、アーキテクチャレビュー・セキュリティ支援・機能提案を通じて顧客のROI最大化を牽引する。チームのコーチング・採用・育成、ポートフォリオ健全性の管理、AccountExecutiveや製品・エンジニアリングチームとの連携、Signatureの更新・拡大に責任を持つ。
求めるスキル・経験
必須
Technical Expertise: 7+ years of experience in enterprise software, Salesforce platform administration/development, solution architecture, cloud technologies, or systems integration — or equivalent experience in enterprise SaaS platforms (e.g., ServiceNow, SAP, Oracle, HubSpot, or similar).
3+ years in a people management or team leadership role within a customer success, technical account management, or professional services environment.
Deep hands-on knowledge of Salesforce platform (e.g., Sales Cloud, Service Cloud, Platform, Data Cloud) and a solid understanding of Salesforce's broader product ecosystem including AI/Agentforce capabilities.
Strong grasp of integration patterns, APIs (REST/SOAP), data architecture, and enterprise IT infrastructure; ability to guide customers on technical best practices.
Demonstrated ability to recommend solution paths aligned with customer business goals, and to identify root causes of technical and business challenges.
Proven track record of coaching and developing technical talent; experience with performance management, career development planning, and creating inclusive team environments.
Ability to analyze customer health data, adoption metrics, and industry signals to make informed decisions and surface proactive recommendations.
Excellent communication and interpersonal skills to engage with technical teams, business stakeholders, and customer executives.
Native Japanese proficiency required; business-level English preferred.
歓迎
Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, Application Architect, or equivalent) are a strong plus.
Experience working with customers across technology-intensive industries (IT/software, manufacturing, retail, media, etc.) preferred.
Business-level English preferred.