Director, Customer Success Management, Financial Services (People Manager)
想定年収
応相談
勤務地
東京都
リモート
リモート可
募集中
仕事内容
金融サービス業界のエンタープライズ顧客を担当するCustomer Success ManagementのDirector。10名超のCSMチームを率いるピープルマネージャーとして、C-levelとのリレーション構築、Signature Success Planの更新・拡大戦略の遂行、金融業界向けSales/Renewals/Success Plan Sellerとの連携を担う。顧客の業務変革とAgentic Enterprise化を支援し、人材採用・育成・リテンション、Customer Health等のKPI管理を通じて顧客価値とSalesforceの拡大を実現する。
求めるスキル・経験
必須
Industry Knowledge: 10+ years total experience working in the financial industry, such as banks, securities firms, credit card companies, or insurance companies, or engaging with clients in the financial industry as a consultant or systems integrator.
7+ years in leadership roles with direct experience in customer success and team management.
Exhibit strong critical thinking and ability to use data and insights to identify industry trends and risks.
Demonstrate excellent communication skills to bridge between various teams and levels.
Showcase a proven track record in talent management, including recruitment, retention, and development.
Familiarity with Salesforce's product offerings, services, and the larger industry landscape.
Native Japanese proficiency required; business-level English preferred.
歓迎
Business-level English preferred.